How to Contact an Inmate at East Moline Correctional Center, IL (IL)

If calls aren't getting through because a phone number was blocked by mistake (by you or by the incarcerated person), you can request an unblock through ICSolutions Customer Service. Call 888.506.8407 or email Customer@icsolutions.com and ask to have the number unblocked.

Before you put money on calls, check the ICSolutions phone call cost-comparison document. It breaks down per-minute rates for Friends and Family prepaid calls versus calls funded through an incarcerated person's commissary account. The document also shows example total costs for typical call lengths (10 and 20 minutes), split out for in-state and out-of-state calls. Treat those figures as comparison examples, not a guarantee of what every call will cost.

Steps to Follow

• ✓ If a phone number was blocked in error, contact ICSolutions Customer Service at 888.506.8407 or Customer@icsolutions.com and request that the number be unblocked.

• ✓ Review the ICSolutions phone call cost-comparison before choosing how calls will be funded.
• ✓ Compare the per-minute rates shown for Friends and Family prepaid calls versus commissary-funded calls.
• ✓ Use the example totals for 10- and 20-minute calls to estimate costs, and check both in-state and out-of-state examples.

Need to get a number unblocked through ICSolutions? Make sure you're using the right contact info from the start: 888.506.8407 or Customer@icsolutions.com. Having the correct details upfront can save you days of back-and-forth.

1. Find the latest ICSolutions cost-comparison document - Use the most current version available before you budget for calls.
2. Check the per-minute rates by funding type - Compare Friends and Family prepaid rates to calls funded from the incarcerated person’s commissary account.
3. Compare the example totals that match your situation - Look at the examples for 10- and 20-minute calls and note whether the figures differ for in-state versus out-of-state calls.