How Illinois Prison Phone Calls Actually Work (ICSolutions): Funding, Costs, and Support
If your loved one is in an Illinois Department of Corrections facility like East Moline Correctional Center, phone calls all run through one company: ICSolutions. How you choose to pay can make a real difference in what you spend. Here's a practical breakdown of funding options, where to find cost examples, and how to get help when something goes wrong.
The Illinois Department of Corrections uses ICSolutions as its sole provider for in-custody phone services across all facilities, including East Moline Correctional Center. This means account setup, payment options, and customer support all route through ICSolutions, not the individual prison.
At IDOC facilities (including East Moline), calls can be funded two ways. The first is a Friends and Family prepaid ICSolutions account. You set it up, add money, and calls get paid from your side. The second option is commissary-funded minutes. The incarcerated person uses money from their commissary or trust account to buy phone minutes and place calls directly.
- Open the ICSolutions Illinois Department of Corrections facility page: This is the page IDOC provides for setting up Friends and Family prepaid service.
- Create your prepaid account: Follow the prompts to set up the account so it can be used to fund calls.
- Add funds to the account: Once it is funded, the prepaid balance can be used to pay for calls from your loved one in IDOC, including East Moline.
Trying to figure out what you'll actually spend? IDOC publishes an "ICSolutions Phone Call Cost Comparison" document that lays out per-minute rates along with example totals for 10-minute and 20-minute calls. It covers both funding methods: Friends and Family prepaid accounts and commissary-funded minutes.
Note: The cost comparison explains that partial minutes are rounded up, and the total charge is rounded up to the nearest cent. The fees listed are government-related (not paid to the vendor), and taxes and fees can change over time.
For questions about collect calls or prepaid-collect billing for IDOC phone service (including East Moline), contact ICSolutions at 888.506.8407. This is the number to call when you have issues with your account type, charges, or how a call is being billed.
- ✓ Call ICSolutions Customer Service at 888.506.8407 to request that a number be unblocked.
- ✓ Email Customer@icsolutions.com to request unblocking if you blocked a number in error.
- ✓ If you think a number was blocked by mistake, ask specifically for the number to be unblocked for calls from your loved one in IDOC (including East Moline).
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