Setting Up Video Visits with an Inmate at East Moline (ICSolutions): What Families Need to Know

East Moline follows Illinois Department of Corrections (IDOC) video visitation rules. The facility recently switched from GTL to ICSolutions, so you'll need to register with ICSolutions and use that account to schedule visits.

Here's something that catches families off guard: each person in custody can only receive one video visit per day. If multiple family members want to connect, coordinate ahead of time so you're not competing for the same slot.

There's also a limit on how many people can join the same video visit. For individuals in general population or protective custody, no more than three approved visitors are allowed per call. Keep this in mind if you're hoping to include multiple adults.

1. Register with ICSolutions - create your account first, since video visits are scheduled through ICSolutions for IDOC facilities like East Moline.
2. Confirm you’re approved to visit - video visits are tied to approved visitors, so make sure you’re on the individual in custody’s approved list before you try to lock in a time.
3. Schedule the video visit in ICSolutions - once your account is set and you’re approved, choose an available time and book the visit through the platform.

• ✓ Your full legal name (match what you use on official documents)
• ✓ Basic identifying details you may be asked for during registration
• ✓ The incarcerated person’s name and identifying information (so you select the correct person)
• ✓ Any confirmation that you’re an approved visitor (if you have it)
• ✓ A plan for who will join the call, keeping the three-approved-visitor limit in mind