Penmate Inmate Support Guides
Phone & Messaging

Who Will Call When Someone at East Moline Phones You (Recognize the Number)

Don't want to miss a call from someone at East Moline Correctional Center? The quickest fix is knowing which Caller ID number to watch for and what to do if your phone blocks it.

• 2 min read Verified from official sources

Calls from someone at East Moline Correctional Center typically show up on your Caller ID as (309) 260-9399. If you screen unknown numbers or your phone labels calls as "spam," save that number as a contact. That way you can recognize it and pick up in time.

Note: Illinois Department of Corrections phone calls are routed through ICSolutions. That's why you see a set Caller ID number like (309) 260-9399 for East Moline calls instead of a personal number.

That number can look unfamiliar because Illinois DOC uses ICSolutions (ICS) as its phone service provider for people in custody. When your loved one calls, your phone may display the provider's routing number rather than their name or a local personal number. So if you see an unexpected 309 number, don't assume it's a wrong call. That's just how East Moline calls normally show up.

Tip: If you see (309) 260-9399 on your screen, it's a strong sign the call is coming from East Moline through ICSolutions.

Blocking and Support

  • ✓ Call ICSolutions Customer Service at 888.506.8407 for collect or prepaid-collect account questions.
  • ✓ If you blocked the number by mistake and need it unblocked, contact ICSolutions at 888.506.8407.
  • ✓ You can also request unblocking by email at Customer@icsolutions.com.
  1. Confirm the Caller ID number: Look for (309) 260-9399 when you are deciding whether to answer.
  2. Check your block and spam settings: Review your blocked numbers list and any call-filtering or spam-blocker settings that might be sending the call to voicemail or stopping it.
  3. Contact ICSolutions to fix call delivery: Call 888.506.8407 or email Customer@icsolutions.com to request the number be unblocked, or to get help with collect or prepaid-collect account issues.

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