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Who Will Show Up on Your Phone When Someone at East Moline Calls: Recognizing the Caller ID

Waiting for a call from East Moline Correctional Center? Knowing what the Caller ID looks like helps you pick up the right call instead of sending it to voicemail. Here's the number to watch for, why it displays that way, and who to contact if calls aren't coming through.

• 1 min read • idoc.illinois.gov
Who Will Show Up on Your Phone When Someone at East Moline Calls: Recognizing the Caller ID

Calls placed by someone incarcerated at East Moline Correctional Center will show up on your Caller ID as (309) 260-9399. If you’re screening unknown calls, keep an eye out for that number so you don’t accidentally miss them.

Don't expect to see your loved one's name on the Caller ID. The Illinois Department of Corrections uses ICSolutions (ICS) as its sole phone provider, so calls display a system number - typically the facility's - rather than the caller's name.

Who Will Show Up on Your Phone When Someone at East Moline Calls: Recognizing the Caller ID

Missed a call or accidentally blocked the number? Contact the phone provider directly. Reach ICSolutions Customer Service at 888-506-8407 or email Customer@icsolutions.com for help unblocking or troubleshooting.

Quick contact: For collect or prepaid-collect account information for IDOC phone service, call ICSolutions at 888-506-8407.

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