How to send messages, photos, and packages
East Moline Correctional Center uses ICSolutions for phone and video services as part of IDOC's vendor transition. You'll use ICSolutions tools and accounts rather than calling the facility for setup or scheduling. For video visits, register with ICSolutions first, then complete any identity or visitor verification the vendor requires before scheduling. Each incarcerated person can receive only one video visit per day, and each session allows no more than three approved visitors (general population or protective custody). Phone calls can be funded through a Friends & Family prepaid ICS account or by purchasing minutes through the person's commissary or trust account. ICSolutions provides example per-minute rates and sample cost comparisons on their platform. For help, contact ICSolutions at 888.506.8407 or Customer@icsolutions.com. Calls from the facility display (309) 260-9399 on caller ID.
Search for a loved one and send messages and photos in minutes.
Sending mail to someone at East Moline Correctional Center? The biggest change: most non-privileged mail is now digitized. Letters, cards, and photos get scanned in color and delivered as PDFs—usually to a tablet. There's also a separate rule change for books and magazines that kicks in Sept. 30, 2025.
Writing to someone at East Moline? Most personal mail gets digitized before it reaches them. Here's how the scanning process works, what gets rejected, and what you can do if something is confiscated.
If you send mail to someone in an Illinois Department of Corrections (IDOC) facility, the rules have changed. Non-privileged mail is now scanned or photocopied, and certain categories won't be scanned at all.
Register with ICSolutions first. IDOC moved video visitation (except ATCs) to ICSolutions. Complete any identity or visitor verification they require, then schedule your visit through their system.
Each incarcerated person can receive only one video visit per day. No more than three approved visitors can join a single session for general population or protective custody.
Outgoing calls from East Moline display (309) 260-9399 on caller ID. For help with account setup, blocked numbers, or collect and prepaid questions, contact ICSolutions Customer Service at 888.506.8407 or Customer@icsolutions.com.
Most denied visits are preventable. Here are the most common reasons people get turned away at East Moline Correctional Center—and how to make sure it doesn't happen to you.
Your first visit to an Illinois Department of Corrections (IDOC) facility goes smoother when you show up early, bring the right ID, and leave prohibited items at home. This checklist will help you avoid getting turned away at the door.
If your loved one is in an Illinois Department of Corrections facility like East Moline Correctional Center, phone calls all run through one company: ICSolutions. How you choose to pay can make a real difference in what you spend. Here's a practical breakdown of funding options, where to find cost examples, and how to get help when something goes wrong.
