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Sending Money

Putting Money on an Inmate's Account at Eastern Correctional: All Your Options Explained

Getting money onto someone's account shouldn't require a dozen phone calls. Here are the approved ways to send funds to an offender at Eastern Correctional, what to expect for timing, and where to get help if something goes wrong.

• 2 min read • dac.nc.gov
Putting Money on an Inmate's Account at Eastern Correctional: All Your Options Explained

Deposits for offenders at Eastern Correctional (NCDAC) go through ViaPath (ConnectNetwork) and its subsidiaries. You've got several options: send money online, use the mobile app, pay by phone, or make a deposit at a walk-in location.

With ViaPath/ConnectNetwork - whether you use the website, app, phone, or walk-in - funds typically hit the offender's account the next business day. If you're covering something time-sensitive, these are your fastest options.

One key rule: only approved visitors can deposit funds into an offender's account. If your deposit gets blocked or rejected, check this first.

If you’re sending a money order for a TRUST deposit, make it payable to TouchPay. It must be mailed with a deposit slip to: TouchPay Holdings, LLC, PO Box 174, Houston, TX 77001-0174.

Mailed money orders take longer than electronic payments. Expect funds to be available within ten business days, though TouchPay says they'll try to process them sooner when possible.

You can also make a cash deposit through Western Union for TRUST deposits. When you do, use the payment code: NCDAC TRUST.

Fees vary by method and deposit amount. Check the published "Money Transfer Fees" table before you send anything - the current version is dated August 1, 2023.

Need help with a deposit? Call ViaPath/ConnectNetwork toll-free at 877-650-4249. Have the offender's name and ID number ready, along with the deposit method, transaction date, and any confirmation number - this helps support track it quickly.

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