How to send messages, photos, and packages
Eastern Kentucky Correctional Complex (EKCC) uses Securus Video Connect for scheduled video visits. The system is fully web-based—register, schedule, and join from an app, computer, or tablet. Video visits run Monday–Friday from 6:30pm–8:30pm and last 25 minutes. You initiate the request and can schedule up to 30 days in advance, but must book at least 48 hours before the session. Approval depends on entering the correct spelling and identifying details that match the facility's KOMS records. Want to reduce the chance your calls are recorded? Contact the facility and ask to have your phone number registered with Securus and marked as private. Attorneys also use Securus and must submit required ID images; attorney video visits cost $5 for up to 25 minutes.
Search for a loved one and send messages and photos in minutes.
Create a Securus Video Connect account and request approval, then initiate your video visit request through Securus. Visits run Monday–Friday from 6:30pm–8:30pm for 25 minutes. You can schedule up to 30 days ahead, but must book at least 48 hours before the session.
Use the correct spelling and accurate identifying information that matches the facility’s KOMS records when you register on Securus. If your details don’t match the inmate record, your approval for video visits may be denied.
Contact the facility and ask to have your phone number registered with Securus and marked as private. This is a vendor-level privacy step, not a guarantee—calls and electronic communications are commonly monitored or recorded.
Register through the facility's Legal Mail Portal at https://lmp.vendengine.com/visitor_login.php?jail_id=2516. Upload proof of licensure (image or PDF), complete phone or text verification if prompted, and create a password with at least eight characters including one lowercase letter and one number. Once approved, your status becomes verified and you'll receive a Mail ID starting with a letter. For help, email doc.legalmailportal@ky.gov.
No—don’t mail original third-party documents unless they are listed official records (for example, certain certificates and affidavits). If an original signature is required, arrange for the client to sign in your presence instead of mailing the original.
Yes. The Legal Mail Portal warns that drugs have been smuggled by soaking paper and sending it into facilities. Follow the portal and facility instructions closely when submitting legal documents.
Want to know when someone gets released from a Kentucky prison? You've got two main options: automated alerts through VINE, or (if you're a crime victim) written notification under Kentucky law.
Here's the main thing to know: EKCC requires visits to be scheduled one week in advance. No exceptions for last-minute plans—if you haven't booked seven days ahead, you'll need to pick a different date.
Video visits at Eastern Kentucky Correctional Complex (EKCC) are straightforward once you know the timing and what information needs to match for approval. Here's what you need to plan your request so it goes through without issues.
