How to Schedule a Video Visit with Someone at Eastern Oregon Corrections Institution (ICSolutions/The Visitor)

To schedule a video visit (on-site or off-site), head to the ICSolutions website from any internet-enabled device. Log in to your ICSolutions account and look for "Schedule Visit" or "Schedule New Visit." From there, you'll search for the facility, agree to the rules, select the person you're visiting, and pick an available time slot.

For on-site video visits, you'll need a confirmation code to log in at the video visitation station inside the facility. Your code is two parts: the telephone number connected to your ICSolutions account, plus the 4-digit PIN you chose when you registered. If either piece is wrong, the station may not recognize your login. Double-check both before you arrive.

• ✓ Make sure the telephone number on your ICSolutions account is the one you plan to use for your confirmation code
• ✓ Memorize your 4-digit ICSolutions PIN (the one you chose during registration)
• ✓ Bring your full confirmation code with you (your account phone number plus your 4-digit PIN) so you can enter it at the video visitation station

Off-site (remote) video visits require The Visitor app, and they come with a fee. The cost is charged to your ICSolutions account when you schedule the visit, not after it happens. Pricing varies by facility, so expect the amount to be shown during scheduling.

1. Download The Visitor app - You will need it set up on the device you plan to use for the remote visit.
2. Sign in to your ICSolutions account - Use the same account you use to schedule visits online.
3. Schedule the off-site visit - Pick the facility and the person you are visiting, then choose an available appointment time.
4. Confirm and pay at scheduling - Off-site visits are fee-based, and the charge is applied to your ICSolutions account when you schedule (the exact cost varies by facility).

Before you schedule, make sure you can successfully log in to your ICSolutions account. That's where everything starts (you'll be selecting "Schedule Visit" or "Schedule New Visit"). Planning an on-site visit? Take a minute to confirm you know your confirmation code, since you'll need it at the video visitation station. It's your account telephone number plus your 4-digit PIN. For off-site visits, install The Visitor app ahead of time so you're not scrambling at the last minute. Also plan for the fee when you schedule. The charge hits your ICSolutions account at the time you book, and the amount can vary by facility.