How to deposit funds, commissary, and payment options
Sending money to someone at Eastern Oregon Corrections Institution starts with one key step: figure out whether you're funding commissary/trust or the phone and communication account, since these are separate. Many facilities offer several ways to add funds (approved third-party vendor websites or phone lines, lobby kiosks, and sometimes mail or in-person deposits), but available options vary by facility. If mail deposits are accepted, you'll typically need a money order or cashier's check. Include the incarcerated person's name and ID so the payment posts correctly. For calls and visit-related communication at this facility, ICSolutions handles everything. You must create an ICSolutions account and validate your phone number. DOC staff cannot set up or validate those accounts for you.
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Start by confirming whether you need to fund the commissary/trust account or the phone and communication account. Then use an accepted method: approved vendor website or phone, lobby kiosk, or mail/in-person deposit where allowed. Include the incarcerated person's full name and ID, and follow the instructions so it posts to the right account.
Do not send cash by mail. Where mail deposits are accepted, they typically require a money order or cashier’s check, and you should include the incarcerated person’s name and ID so the funds post correctly.
Reach ICSolutions customer support at 888-506-8407 for help. Facility staff can't create or validate ICSolutions accounts, so you'll need to use ICSolutions support or your online account to check verification status.
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