Send Photos & Mail at Eastern Oregon Corrections Institution, OR

How to send messages, photos, and packages

Overview

Eastern Oregon Corrections Institution uses ICSolutions for phone calls. To receive calls from someone at EOCI, you'll need to set up an ICSolutions account and validate your phone number first (this requirement started October 17, 2022). For international number validation, email customer@icsolutions.com with the phone number(s) including country code, a copy of a phone bill, a copy of your ID, and your current address. If you can't validate using a cellphone or a credit or debit card, you can email a phone bill and government ID instead, or mail your documents to ICSolutions Customer Service. For onsite video visits, you'll enter a confirmation code at the facility. This code equals the phone number on your ICSolutions account plus the 4-digit PIN you chose during registration. Test your device and complete vendor verification ahead of time.

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Quick Facts

  • Friends and family must create an ICSolutions account and validate their phone number before receiving calls from EOCI inmates; this requirement began October 17, 2022.
  • To validate an international number for EOCI inmate calls, email customer@icsolutions.com with phone numbers (include country code), a phone bill, a copy of your ID, and your current address.
  • If you cannot validate using a cellphone or credit/debit card, you may validate by emailing a phone bill and government ID or mailing documents to ICSolutions Customer Service.
  • Onsite video visitors must enter a confirmation code equal to the ICSolutions account phone number plus the 4-digit PIN chosen during registration.

Send Photos & Mail Guides

What You Can (and Can't) Mail to Someone at Eastern Oregon Corrections Institution

Someone at Eastern Oregon Corrections Institution can only receive two things directly from friends and family: photos and letters. That's it. Care packages from the outside are not allowed, and items like games or food will be refused. Want to send books, magazines, or newspapers? Those have to come directly from a publisher or distributor, not from you.

Common Questions

How do I receive phone calls from someone at Eastern Oregon Corrections Institution?

Start by creating an ICSolutions account and validating your phone number. Until that's done, you won't be able to receive calls from an EOCI inmate. If you can't validate with a cellphone or a credit/debit card, you can email a phone bill and government ID or mail the documents to ICSolutions Customer Service.

How do I validate an international phone number to receive calls from an inmate at EOCI?

Email customer@icsolutions.com with the telephone number(s) including country code, a copy of a phone bill, a copy of your ID, and your current address. ICSolutions will handle the international validation from there.

What confirmation code do onsite video visitors enter at Eastern Oregon Corrections Institution?

Use the confirmation code shown at the kiosk. It equals the phone number on your ICSolutions account plus the 4-digit PIN you chose during registration.

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