How to send messages, photos, and packages
Eastern Oregon Corrections Institution uses ICSolutions for phone calls. To receive calls from someone at EOCI, you'll need to set up an ICSolutions account and validate your phone number first (this requirement started October 17, 2022). For international number validation, email customer@icsolutions.com with the phone number(s) including country code, a copy of a phone bill, a copy of your ID, and your current address. If you can't validate using a cellphone or a credit or debit card, you can email a phone bill and government ID instead, or mail your documents to ICSolutions Customer Service. For onsite video visits, you'll enter a confirmation code at the facility. This code equals the phone number on your ICSolutions account plus the 4-digit PIN you chose during registration. Test your device and complete vendor verification ahead of time.
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Mail that isn't addressed or packaged correctly gets refused. Here's how to format letters for Eastern Oregon Corrections Institution (EOCI)—and what you can and can't send under Oregon DOC mail rules.
Someone at Eastern Oregon Corrections Institution can only receive two things directly from friends and family: photos and letters. That's it. Care packages from the outside are not allowed, and items like games or food will be refused. Want to send books, magazines, or newspapers? Those have to come directly from a publisher or distributor, not from you.
Start by creating an ICSolutions account and validating your phone number. Until that's done, you won't be able to receive calls from an EOCI inmate. If you can't validate with a cellphone or a credit/debit card, you can email a phone bill and government ID or mail the documents to ICSolutions Customer Service.
Email customer@icsolutions.com with the telephone number(s) including country code, a copy of a phone bill, a copy of your ID, and your current address. ICSolutions will handle the international validation from there.
Use the confirmation code shown at the kiosk. It equals the phone number on your ICSolutions account plus the 4-digit PIN you chose during registration.
Getting approved to visit someone at Eastern Oregon Corrections Institution (EOCI) starts with the Oregon DOC visiting application. Here's what you need to include, where to send it, and what to do if you're denied.
Want to receive phone calls from someone at Eastern Oregon Corrections Institution? There's one setup step you need to handle first: validating your phone number through ICSolutions.
Setting up a video visit at Eastern Oregon Corrections Institution? You'll schedule it through your ICSolutions/The Visitor account. The steps are slightly different depending on whether your visit is on-site or off-site.
