How to Set Up Your First Video Visit at Eddy County Detention Center

Eddy County Detention Center handles all visits through video - there's no standard in-person visitation. You'll schedule through videovisitanywhere.com, which is where you'll create an account and book your time slot.

First, create an account on videovisitanywhere.com. Once that's done, you can schedule a video visit with the person you want to see.

At-home visits cost $10.99 for 20 minutes. Plan ahead so you're ready to start on time - those 20 minutes go fast.

At-home video visitation runs every day, Monday through Sunday, from 9:00 AM to 11:00 PM. Pick a time when you can be settled and uninterrupted - you don't want to lose any of your session to last-minute scrambling.

Your at-home visit lasts 20 minutes. If you've got a lot to cover - updates from home, questions about their case, commissary plans - jot down a few notes beforehand. Otherwise, you might spend the first half figuring out what to say.

Video visits happen within the at-home window: Monday through Sunday, 9:00 AM to 11:00 PM. If you're working around a job, school pickup, or different time zones, double-check your selected time so you're ready when the visit opens.

Troubleshooting-next-steps

• ✓ Confirm you created your account and scheduled the visit through videovisitanywhere.com
• ✓ Re-check the day and time you selected and make sure it falls within 9:00 AM–11:00 PM (Mon–Sun)
• ✓ If the person you’re visiting is in Alpha Unit, contact the Detention Center to confirm timing due to tier rotation changes
• ✓ If the site or your appointment details look wrong, use the vendor’s help/support options inside your account
• ✓ If you still can’t get it sorted, contact the Detention Center to verify what you should do next