What to Do If You Miss Your Scheduled Video Visit at Eddy County

Missed a scheduled video visit at Eddy County Detention Center? Call Securus Friends and Family at 1-877-578-3658 to request a refund. This is the number the detention center lists for missed video-visit refunds, so it's your fastest route to getting help.

Before calling, double-check how you booked. Eddy County Detention Center uses video visitation for all visits, and scheduling is tied to your vendor account. Your refund request will go faster if you know exactly which account was used to schedule and pay.

Visits for Eddy County are scheduled through videovisitanywhere.com. If that's where you booked, have your login or email ready when you call Securus Friends and Family. They'll need it to locate your missed visit and the payment attached to it.

Prepare Info

• ✓ The date and time of the scheduled video visit you missed
• ✓ The name and email/username on the account that scheduled the visit
• ✓ The detainee’s name (as shown in the scheduling system)
• ✓ Payment details used for the purchase (card type/last 4 digits, receipt/confirmation info if you have it)
• ✓ A pen and paper (or notes app) to write down the outcome of the call

1. Ask for a supervisor or escalation - If the first person can’t help, request to escalate the refund request within Securus Friends and Family.
2. Get a reference number - Ask for a ticket, case, or reference number tied to your missed-visit refund request.
3. Request written confirmation - Ask them to send an email confirming the request details and what happens next (and any timeline they can provide).