How to send messages, photos, and packages
Eddy County Detention Center uses Securus for telephone communications. Want tight control over costs? Securus AdvanceConnect is a prepaid option—deposit funds and manage spending as you go. Prefer billing after the fact? Securus Direct Bill sends charges to you monthly, though you'll need to pass a credit check to enroll. Most people need to set up a vendor account and either add funds or confirm billing arrangements before calls will work. Since vendor systems often handle more than phone calls (electronic messaging, video visits), confirm account rules and any time or session limits before scheduling. Attorneys may have separate verification steps for privileged communications.
Search for a loved one and send messages and photos in minutes.
You can enroll in Securus Direct Bill to receive calls that are billed to you on a monthly statement, but enrollment requires a credit check. If you don’t want Direct Bill, a common option is using a prepaid account like AdvanceConnect (or another vendor account) and adding funds for outbound calls.
Securus AdvanceConnect is a prepaid calling account. You deposit funds and control how much gets spent on phone calls. Those prepaid funds typically cover calls, and vendor accounts may apply to other paid services too—check the vendor's account rules for details.
Yes—Securus Direct Bill requires a credit check before you can be billed directly as the call recipient. If you don’t pass or don’t want Direct Bill, using a prepaid vendor account (such as AdvanceConnect) lets you control spending through deposits.
Eddy County Detention Center publishes a facility-specific list of mail items considered contraband. Check that published list before you mail anything so your item isn’t rejected or returned.
Staff inspect incoming mail for contraband and prohibited content before delivery. Legal or privileged mail often receives special handling at many facilities, so confirm how legal documents are processed before sending them.
Yes—start by calling the county package/care-pack vendor customer service line at 1-800-546-6283 to ask about ordering and delivery. Before you place an order, confirm any limits on pages, photos, or allowable items.
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