How to Schedule Your First Video Visit at Placerville Jail
Setting up your first video visit can feel overwhelming, but Placerville Jail keeps it simple once you know the basics. Here's how to create your NCIC account, pick a time slot, and avoid the common hiccups that can derail a visit.
Video visits at Placerville Jail must be scheduled in advance through NCIC's video visitation site. Scheduling is open seven days a week from 8:00 AM to 11:00 PM, though you'll notice some time slots aren't available - those gaps are blocked off so staff can handle medical and meal services.
You'll need to create an NCIC visitor account first, then schedule your session online. Once your account is active, you can browse available times and lock in your visit.
Address: Placerville Jail is located at 300 Forni Road, Placerville, CA 95667.
Head to https://videovisit.ncic.com to create your NCIC visitor account. Have the inmate's booking number handy - it makes finding the right person in the system much faster.
- Call NCIC customer support if you get stuck - For help setting up your visitor account or scheduling your first video visit, call (800) 943-2189.
Video visits are available seven days a week from 8:00 AM to 11:00 PM. Don't see the exact time you want? That doesn't mean something's broken - some slots are intentionally blocked off.
Inmates get one video visit per day, lasting up to 30 minutes. If someone else already used that day's slot, you'll need to pick a different day.
Note: The jail blocks certain time slots for medical and dietary needs, so you may need to work around those gaps when scheduling.
Paid video visits cost $0.20 per minute. A full 30-minute session runs $6.00.
Good news: NCIC offers one free video visit per week to each inmate. Plan that free session first, then schedule any paid visits around it to stretch your contact time.
- ✓ For billing questions, account issues, or help with scheduling, call NCIC customer support at (800) 943-2189.
Each visit maxes out at 30 minutes, and inmates get one video visit per day. If multiple family members want to connect, coordinate ahead of time so nobody accidentally blocks someone else out.
- ✓ Assume the visit is being recorded and monitored by El Dorado County Sheriff’s Office personnel.
- ✓ Keep the visit respectful and rule-following - misconduct by the visitor or the inmate can lead to the visit being denied, canceled, or terminated, and future access can be restricted.
- ✓ Keep your face in the camera view at all times; if you don’t, the visit can be terminated.
- ✓ Be ready to show proper identification (for example, a driver’s license) if it’s required before visiting.
Having trouble connecting? Can't find an open slot? Call NCIC customer support at (800) 943-2189. And remember - some calendar gaps exist because of blocked times for inmate medical and dietary needs. Sometimes the fix is just picking a different slot.
Reminder: The Sheriff's Office can deny, cancel, or end a video visit for misconduct - and may restrict future access to the system.
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