Setting Up a ConnectNetwork Account to Send Money to an Offender (Step‑by‑Step)

NDOC contracts with ViaPath (ConnectNetwork) for offender calling and account billing. That's why ConnectNetwork pops up whenever you're managing payments for calls or related services for someone in NDOC custody.

First, you'll create a ConnectNetwork/ViaPath AdvancePay account, then fund it however works best for you - online at ConnectNetwork, through the mobile app (iOS/Android), or by phone using ViaPath's automated system.

1. Go to ConnectNetwork.com - open the site in a browser.
2. Click “Create Account” - this starts the registration process.
3. Confirm your age - enter your date of birth (DOB) and choose “Confirm Age.”
4. Submit your account information - fill out the registration fields and click submit at the bottom of the page.

Once your email is confirmed, head back to ConnectNetwork.com and sign in with the email and password you registered. You'll land on your dashboard - this is where you'll add facilities and offenders.

1. Open “My Facilities” - use the left-side menu.
2. Choose Nevada - select the state from the dropdown.
3. Select “Ely State Prison” - choose it from the facility dropdown.
4. Click “Add” - this saves the facility to your account.

After adding the facility, go to

1. Add the correct offender from the results - click the “Add” button next to the right name.
2. Confirm the offender was added - the person should now appear on your “My Inmates” page.
3. Look for “Payments & Deposits” - once the offender is added, the “Payments & Deposits” menu (including “Trust Fund”) becomes available in the left column.

1. Click “Trust Fund” - you’ll find it in the left column under “Payments & Deposits.”
2. Choose the offender - if you’ve added more than one person, you’ll pick who the deposit is for.
3. Start the deposit - click “Select” beside the offender’s name to begin.

• ✓ Make deposits online through ConnectNetwork.com
• ✓ Use the ConnectNetwork mobile app (Android or iOS)
• ✓ Call 800-483-8314 to use the automated phone system
• ✓ Use a ViaPath-installed kiosk (where available)
• ✓ Make a deposit at your local Western Union
• ✓ Mail a check or money order made payable to ViaPath AdvancePay to: AdvancePay Service Dept., PO Box 911722, Denver, CO 80291-1722

Troubleshooting

• ✓ ViaPath/ConnectNetwork Customer Care (help with payments): 1-877-650-4249
• ✓ ViaPath automated payment line: 1-800-483-8314
• ✓ You can also manage deposits through ConnectNetwork.com or the ConnectNetwork mobile app

Stuck? Start with the basics: make sure you clicked the email confirmation link - your account won't work until it's activated. When contacting support, have your ConnectNetwork login email ready, plus the offender's name and DOC number. Inside the site, you'll usually navigate to

If online or phone payments aren't working, you have other options: kiosks (where available), Western Union, or mailing a check/money order to the AdvancePay Service Department. Troubleshooting a missing or delayed payment? Let support know which deposit method you used - it speeds things up.