How to deposit funds, commissary, and payment options
Ely State Prison uses ViaPath/ConnectNetwork (AdvancePay) for many deposits. You can add funds through the ConnectNetwork website, the mobile app, automated phone service, kiosks where available, Western Union, or by mailing a check or money order to the AdvancePay Service address (follow facility-specific mailing instructions). ViaPath accepts Visa and Mastercard for credit, debit, and many prepaid card deposits. Card deposits to AdvancePay typically show up almost immediately. NDOC also lists other options: a lockbox deposit coupon with a cashier's check or money order, plus Access Corrections credit or debit deposits and phone deposits. If you mail a money order or cashier's check directly to NDOC, it's held for review and generally becomes available 14 calendar days after receipt.
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If your loved one is in the Nevada Department of Corrections (NDOC), ConnectNetwork (ViaPath) handles offender calling and account billing. Here's a step-by-step walkthrough to set up your account, add Ely State Prison, add the offender, and make your first deposit.
Mailed a money order or cashier's check to NDOC and wondering why your loved one still can't access the funds? You're likely dealing with NDOC's 14-day availability hold. Here's what's going on—and faster options when timing matters.
You can send money through ConnectNetwork/AdvancePay using the website, mobile app, automated phone system, or kiosks where available. NDOC also lists options like a lockbox deposit coupon with a cashier’s check or money order, and Access Corrections credit or debit deposits or phone deposits. If you mail payment, follow AdvancePay mailing instructions and plan for NDOC review times.
Yes. Credit or debit card deposits to AdvancePay generally appear almost immediately. ViaPath accepts Visa and Mastercard for these deposits.
NDOC holds money orders and cashier's checks received directly to help prevent counterfeit payments. Funds generally become available 14 calendar days after NDOC receives them.
If your loved one is scheduled for a behind-glass (non-contact) visit at Ely State Prison, it can feel confusing, or even personal. In most cases, it's a custody or medical decision tied to facility rules, not a reflection on you as a visitor.
Staying in touch with someone at Ely State Prison starts with knowing two things: visits are by appointment only, and phone calls may show up on your bill. Here's what you need to know.
If your loved one is at Ely State Prison (ESP), prepaid calling is handled through ViaPath Technologies using the ConnectNetwork system (AdvancePay). Here's how to add money, what to expect for posting times, and where to get help if something goes wrong.
