How to send messages, photos, and packages
Video visits at Erie County Holding Center run through the ICS/The Visitor system. You'll need to create a free account on the vendor's registration page before you can schedule or join a session. Offsite video visits cost $8.75 for 25 minutes, and the vendor does not refund sessions interrupted by your internet or connectivity problems. iOS users can join by installing the ICS Mobile app (search "ICSolutions" in the Apple App Store). As with most jail communications, calls, video sessions, and messages are commonly monitored and recorded. Participation rules can be vendor-specific. Before adding funds or booking time, confirm which remote communication options are available and what ID or account setup is required.
Search for a loved one and send messages and photos in minutes.
Missing a detail on your mail or items? That's enough to get them delayed or rejected. The rules below cover how to address letters correctly, send reading material, and handle packages and court clothing without surprises.
Mailing a money order for an Erie County inmate is straightforward, but small mistakes can delay processing or get your funds returned. Here's how to do it right the first time.
If you’re trying to get clothing to someone at the Erie County Holding Center, plan on ordering it — not dropping it off. Jail Management Division facilities no longer accept clothing or packages brought to the facility by family or friends. Any package that is allowed has to be purchased from, and mailed in by, a company whose ordinary business includes selling and shipping those items.
Mail rules at the Erie County Holding Center are strict, and a lot of common “care package” items will be rejected. Use the address format below and stick to mail that’s allowed so your letter doesn’t get delayed—or tossed.
Register for free through the ICS/The Visitor registration page used for Erie County video visits.
Offsite video visits cost $8.75 for a 25-minute session. Connectivity or internet problems during an offsite visit are not eligible for refunds.
Yes. Download the ICS Mobile app on iOS (search “ICSolutions” in the Apple App Store) to join video visits.
Your first visit can feel overwhelming, but most problems are easy to avoid with a little prep. This checklist covers the right ID, dress code rules, and security screening—so you don't get turned away at the door.
Planning an in-person visit at the Erie County Holding Center in Buffalo? The key is hitting the right sign-up window. Here are the exact Tuesday and Wednesday times so you can plan ahead.
Visiting someone at the Erie County Holding Center goes smoother when you plan around sign-up windows, bring the right ID, and dress for screening. Use this checklist before you leave home.
