Setting Up Phone Calls from Farmington Correctional Center: A Step-by-Step Guide

You can't call your loved one at Farmington Correctional Center directly. They place outgoing calls when they have phone access and aren't on restricted status. All offender phone calls are monitored and may be recorded, so treat every conversation accordingly.

Calls go through one of three payment options: collect, debit, or prepaid. Missouri DOC enforces strict security rules - if an offender makes toll-free calls or attempts three-way calling, they face disciplinary action that can cut off phone access entirely.

To place a call, your loved one uses an automated system that requires their personal identification number (PIN). This PIN tracks all calls and helps staff identify the caller if issues arise with unwanted contact.

There are several ways to pay for calls. Offenders can buy debit minutes through the canteen or a kiosk, or calls can be funded through a Securus account. Missouri DOC also offers Advance Connect, which lets you fund calls in advance to a specific bill-to number (BTN). Beyond facility phones, offenders can make calls through a phone app on JPay tablets, powered by Securus Technologies.

1. Decide how you want calls funded - Calls can be paid for through offender debit minutes (purchased in the canteen or from a kiosk) or through a Securus-funded option like prepaid calling.
2. Set up a prepaid receiving account with Securus - To receive prepaid calls, create an account with Securus online or set it up by phone, email, or mail.
3. Fund the number you want to receive calls on - If you’re using Advance Connect, you’ll fund calls in advance to a specific bill-to number (BTN), so make sure you’re using the exact phone number you want calls delivered to.
4. Confirm you can accept the call type - Facility phones can place collect, debit, or prepaid calls. If a call won’t connect, it’s often because the number can’t accept that call type or isn’t funded/active yet.
5. Keep your account details handy for changes - If you switch phone numbers, need to update billing, or want to manage call settings, handle it through Securus so calls don’t get interrupted.

Getting unwanted calls? Follow the prompts during the call to block future calls to your number. If calls continue, contact the institution with as much detail as possible. Staff can identify the offender through their PIN and direct them to stop - continued contact may result in disciplinary action. You'll also hear a recorded message during each call stating it's from a correctional facility. It's repetitive, but it's there to make the call's origin clear.

• ✓ Don’t try to set up or accept three-way calls (this can trigger discipline for the offender).
• ✓ Avoid toll-free calling workarounds (toll-free calls can also lead to disciplinary action).
• ✓ If you’re troubleshooting connection issues, keep these restrictions in mind - attempts that look like three-way or toll-free calling can create bigger problems than a missed call.