Setting up phone calls from Farmington Correctional Center: a step-by-step guide

You can't call your loved one at Farmington Correctional Center. All calls are outgoing only, placed by the person inside to numbers they're approved to call. They can only make those calls when they're not on restricted status.

Housing assignment matters too. People in segregation units have limited phone access, so even with your account fully set up, calls may come less often.

Farmington's phone system handles collect, debit, and prepaid calls, all processed through an established vendor. Your loved one uses a personal identification number (PIN) with an automated security system each time they place a call. Every call is monitored for security purposes, so assume anything said on the line can be reviewed.

1. Decide what you’re setting up - If you want to receive prepaid calls, you’ll need a Securus account. If you want to fund calls in advance for a specific phone number, look for Advance Connect (through Securus), which is tied to a bill-to number (BTN).
2. Create your Securus account - Set up your account with Securus online or by phone, email, or mail.
3. Add and verify the phone number you want calls to reach - Use the number you actually want your loved one to call. This is the number that will be billed or funded (the BTN in Advance Connect).
4. Fund the account if you’re using prepaid/Advance Connect - Add money to cover calls in advance to the specific bill-to number (BTN) you set up.
5. Have your loved one try a call - Once your number and funding are in place, they can select the available call option (collect, debit, or prepaid) when they place the call.

Beyond the facility's wall-mounted phones, your loved one can also make calls through a phone app on their JPay tablet. This calling service runs through Securus Technologies, so you'll still need your Securus account set up to receive prepaid calls or fund a specific number.

• ✓ Your loved one needs their PIN to place calls through the automated security system.
• ✓ Calls run through the vendor system that supports collect, debit, and prepaid calling.
• ✓ If you’re using prepaid funding, make sure your Securus account and bill-to number (BTN) are set up and funded so calls can go through when prompted.

Setup for Farmington calls goes through Securus. To start receiving calls from the facility, contact Securus online or by phone at 1-800-844-6591.

1. Decide which number you want to block - Blocking is tied to the phone number receiving the calls, so start with the exact number that is getting the incoming call attempts.
2. Contact Securus support - Use your Securus account tools or call Securus to request a phone block.
3. Confirm the block is active - After the request is processed, verify that calls from the facility no longer come through to that number.

If a call still won't connect after you've set up funding, your phone provider may be blocking it. Check with your carrier to make sure calls from correctional facilities aren't restricted. And remember: all calls are monitored for security purposes, so keep conversations straightforward and avoid anything that could be flagged.

• ✓ You cannot call an offender at Farmington directly, they can only make outgoing calls.
• ✓ Calls only happen when the offender is not on restricted status (and access can be limited in segregation).
• ✓ Farmington phones support collect, debit, and prepaid calls through the vendor.
• ✓ The offender uses a PIN in an automated security system to place calls.
• ✓ Set up prepaid calling through Securus, and use Advance Connect if you want to fund calls in advance to a specific bill-to number (BTN).
• ✓ Avoid toll-free calls and three-way calling. Those can trigger disciplinary action.