How to Contact an Inmate at Forsyth County Detention Center, NC (NC)
Trying to reach someone at Forsyth County Detention Center? Your main options are phone calls through Pay Tel, adding funds via Cybersuite (Keefe Group), in-person visits during scheduled sessions, and mail (with separate rules for legal and non-legal items).
Forsyth County Detention Center uses Pay Tel Communications for inmate phone calls. You can set up a Pay Tel account online or by calling 1-800-PAY-TELL. To add money to an inmate's trust account, the facility accepts deposits through Cybersuite (Keefe Group) by phone at 1-636-888-7004. Bilingual (Spanish) representatives are available on that line if needed.
Public visitation runs in three daily sessions: 9:00 to 11:30 am, 1:00 to 3:00 pm, and 5:30 to 7:30 pm. You must be registered at least 30 minutes before the session ends, so plan accordingly. Mail rules vary depending on what you're sending. Legal mail goes directly to the facility, clearly marked "Legal Mail," and staff will open it with the inmate present. Non-legal mail (except publications) must be sent to the mail processing center. Your envelope needs to include the facility name, the inmate's name, their inmate ID number, and the facility ID. Forsyth's facility ID is 5067. Missing any of these details means your mail won't be scanned.
Note: Phone vendors, deposit instructions, visitation procedures, and mail processing requirements can change. Confirm current details before you rely on them, especially the visitation registration cutoff and mail processing instructions tied to facility ID 5067.
Steps to Follow
- ✓ Set up your inmate phone communications account through Pay Tel Communications.
- ✓ Use Pay Tel’s website or call 1-800-PAY-TELL to get the account started.
- ✓ Have the inmate’s identifying details ready (name and ID number) so the account can be matched correctly.
- ✓ Call Cybersuite (Keefe Group) at 1-636-888-7004 to deposit money into an inmate’s trust account.
- ✓ If you prefer Spanish, ask for a bilingual representative when you call.
- ✓ Choose a visitation session time: 9:00 to 11:30 am, 1:00 to 3:00 pm, or 5:30 to 7:30 pm.
- ✓ Complete registration no later than 30 minutes before the session ends. If you miss that cutoff, you may not be allowed to visit that session.
- ✓ Aim to arrive with extra time so you can get registered before the deadline.
- Decide whether your mail is legal or non-legal: The facility treats these differently.
- Send legal mail directly to the facility: Mark the envelope “Legal Mail.” It will be opened in the presence of the inmate.
- Send non-legal mail (except publications) to the mail processing center: Use the processing center address provided by the facility.
- Label the envelope correctly for non-legal mail: Include the facility name, the inmate’s name, the inmate ID number, and the facility ID (Forsyth facility ID 5067). If any of this is missing, the mail will not be scanned.
What to Verify
- ✓ Confirm Pay Tel Communications is still the phone provider before you set up or update an account.
- ✓ Verify the current Pay Tel account setup options (online vs. phone) and that 1-800-PAY-TELL is still the right number.
- ✓ Verify Cybersuite (Keefe Group) is still the correct way to make trust deposits by phone and that 1-636-888-7004 is current.
- ✓ Confirm the current public visitation session times (9:00 to 11:30 am, 1:00 to 3:00 pm, and 5:30 to 7:30 pm).
- ✓ Re-check the registration cutoff. You must be registered at least 30 minutes before the end of the session.
- ✓ Confirm the current mail processing center address for non-legal mail.
- ✓ Confirm what counts as “legal mail” and how it should be marked so it is handled as legal mail.
- ✓ Re-check the required envelope details for non-legal mail: facility name, inmate name, inmate ID number, and facility ID.
- ✓ Verify the facility ID is still 5067, since missing or incorrect information can prevent mail from being scanned.
Tip: Unsure about legal mail handling, mail scanning requirements, or the visitation registration process? Call the facility directly and ask for the current procedure before sending anything or making the trip.
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