How to Schedule a Visit at Fox Lake (In-Person vs. ICSolutions Video)

The biggest difference? Time. In-person visits run three hours. ICSolutions video visits last just 25 minutes. Video works well when you can't make the drive or just need a quick check-in - but slots are limited and fill first-come, first-served, so popular times go fast.

The booking window is the same for both: schedule at least 48 hours ahead, but no more than 14 days out. All requests go through www.icsolutions.com. Plan ahead and check for openings as soon as your preferred date falls inside that 14-day window.

For in-person visits, persons in our care (PIOC) may have up to three visits per week - but only one of those can fall on a weekend. If weekends are your only option to travel, that cap matters. Treat the weekend slot as your priority visit and schedule any additional time on weekdays if you can.

FLCI uses a tight scheduling window for both formats: at least 48 hours ahead, no more than 14 days out. Last-minute plans won't work, and booking too early won't either. Mark your calendar and aim for that sweet spot right after your preferred date becomes available.

For video visits, timing matters even more. Slots are limited and fill first-come, first-served. If you want a specific day or time, check as early as possible once you're inside the booking window.

In-person visits run in three-hour blocks: 10:15am–1:15pm, 1:55pm–4:55pm, and 5:30pm–8:30pm. That longer window is worth the effort if you're traveling and want real face-to-face time. Video visits, at 25 minutes, fit more easily into a busy day - but be ready to start on time so you don't lose part of that short window.

1. Go to www.icsolutions.com - This is where you request both in-person and ICSolutions (video) visits.
2. Select the visit type (in-person or video) - Make sure you’re choosing the format you actually intend to use.
3. Pick a date and time within the allowed window - Your visit must be scheduled at least 48 hours in advance and no more than 14 days in advance.
4. Confirm the reservation - Double-check the details before you submit so you don’t tie up the wrong slot.

• ✓ Book early for video visits - ICSolutions appointments are first-come, first-served because space is limited.
• ✓ Be ready to start on time - ICSolutions video visits will not be extended or rescheduled due to tardiness.
• ✓ Test your setup ahead of time - technical difficulties won’t qualify you for an extension or a do-over on an ICSolutions video visit.

The easiest way to lose time on a video visit is to treat it like a flexible appointment. Video visits won't be extended or rescheduled for tardiness or technical problems - even a small delay can eat up a big chunk of a 25-minute call. And since someone can only have three in-person visits per week, be intentional about what you schedule and when, especially if you're juggling work, childcare, and travel.