How to Contact an Inmate at Fulton Community Supervision (MO)
Phone contact at Fulton Community Supervision revolves around outgoing calls placed by the offender through a monitored, PIN-based system. Here's how it works and what to confirm before you wait by the phone.
Offenders at Fulton Community Supervision cannot receive incoming phone calls. All phone contact starts on their end, with the offender placing an outgoing call. That said, this only works if they're not on restricted status. If your loved one is in a segregation unit, phone access will likely be more limited than in general housing. One more thing to keep in mind: all offender phone calls are monitored for security purposes.
Calls go through an established vendor system, and facility phones are set up to handle collect calls, debit calls, or prepaid calls. To place a call, the offender enters a personal identification number (PIN) into an automated security system. If calls aren't going through, the issue usually comes down to the call type, account setup, or a problem with the offender's PIN.
Some offenders may also have access to phone applications on their computer tablets. Tablet options can change and may have different setup or funding requirements than facility phones, so check with your loved one about what they can currently use.
Steps to Follow
- ✓ Ask your loved one whether they are currently allowed to make outgoing calls (not on restricted status).
- ✓ Make sure they have their PIN and know how to use it to place calls.
- ✓ Be ready for calls to come through collect, debit, or prepaid calling options processed by the facility’s vendor.
- ✓ Keep your conversations appropriate for a monitored line, since calls are monitored for security purposes.
- ✓ If your loved one mentions calling from a tablet, confirm they actually have access to the tablet phone app and ask what setup or funding (if any) is needed for it to work.
What to Verify
- ✓ Confirm that offenders cannot receive incoming phone calls.
- ✓ Ask whether your loved one is on restricted status for outgoing calls.
- ✓ If they are in segregation, ask what “limited access” means in practice for phone use in that unit.
- ✓ Which vendor currently processes calls for Fulton Community Supervision, and which call types are available (collect, debit, prepaid).
- ✓ How the PIN system works for this facility, including what the offender needs to do on their end to place a call.
- ✓ How to fund calls: whether the offender can purchase debit minutes through the canteen or a kiosk, and whether family and friends can set up an account through Securus.
- ✓ If Securus is being used for your loved one’s calls, confirm the correct support channel for your situation (Securus customer service: 800-844-6591; customerservice@securustech.net).
Note: All offender phone calls are monitored for security purposes. If you need to discuss something sensitive, confirm what's allowed before saying it on a monitored line.
- ✓ Whether tablet calling is currently active for your loved one.
- ✓ Any restrictions on who can be called or when tablet calling can be used.
- ✓ Whether tablet calling uses the same funding method as regular facility phone calls, or requires separate setup.
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