On-Site vs. Remote Visits at Garland County Detention: Which Option Is Right for You

On-site video visits at Garland County Detention are free. They run Thursday through Sunday, noon to 8:40 p.m. The catch? Only two people can join per visit - so if more family members want to participate, you're out of luck. Remote visits cost money, but they're available seven days a week (Monday through Sunday, noon to 8:40 p.m.) and allow multiple visitors on a single call. That flexibility can make a big difference when you're trying to include everyone.

Before you can do either type of visit, you'll need an account with the facility's video visitation vendor. If this is your first time, give yourself extra time for signup - don't wait until the last minute.

1. Create your vendor account - this account is required before you can schedule a visit.
2. Pick your visit type and schedule at least 24 hours ahead - both on-site and off-site (remote) visits must be scheduled through the video visitation vendor 24 hours in advance, and you need an appointment to visit.
3. Use on-site terminals if you need to (when available) - for on-site visits, you may be able to schedule your appointment using the visitation terminals at the facility, depending on availability.

Remote visits come with a fee. Pricing is listed on the video visitation vendor's website. If cost matters, check the current rates before deciding whether to visit from home or make the trip for a free on-site session.

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• ✓ Choose on-site if you’re able to get to the detention center during the free on-site hours (Thursday–Sunday, noon to 8:40 p.m.) and you only need up to two adult visitors on the visit.
• ✓ Choose on-site if you’re bringing very young kids - on-site visits allow two people per visit, and children under five don’t count toward that two-person limit.
• ✓ Choose remote (off-site) if your schedule fits better with visits offered every day (Monday–Sunday, noon to 8:40 p.m.), even though there’s a fee.
• ✓ Choose remote (off-site) if you need multiple visitors to be part of the same visit (for example, several relatives joining together).

Going the on-site route? Plan around the schedule: free visits run Thursday through Sunday, noon to 8:40 p.m. Arrive 15 minutes early - show up late and you might only get a partial visit, if there's space at all. Keep the visitor limit in mind too: two people per visit, though children under five don't count toward that cap.

Remote visits still require scheduling ahead. You'll need to book through the video visitation vendor at least 24 hours in advance. The upside? They're available Monday through Sunday, noon to 8:40 p.m. - much easier to fit around work, school, or a long drive.