How to visit, scheduling, dress code, and visitor requirements
Garland County Detention uses a third-party video visitation system, so you'll need a vendor account before you can arrange a visit. Start by setting up your account through Smart.JailMail.com (Smart Communications), then accept the connection request before trying to schedule. Both on-site kiosk visits and remote video visits are appointment-only and must be booked at least 24 hours in advance through the vendor. Remote visits come with a vendor charge, so check the vendor website for current fees. To avoid delays, confirm the inmate's housing location first. Then follow the vendor steps to set up and approve the connection before picking an available time slot.
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Getting turned away at the door is frustrating—especially after you've already made the trip. Here's what to know about dress code and conduct rules at Garland County Detention so you don't lose your visit.
Garland County Detention offers two ways to visit: free on-site video visits on limited days, and paid remote visits you can do from home every day. Which one works best usually comes down to your schedule, how far you live from the facility, and whether you need the flexibility of daily visiting.
Visiting someone at Garland County Detention Center starts with an online connection: the inmate sends you a request through the video visitation system, and you approve it before scheduling can begin.
Video visits at Garland County Detention Center run through the Smart Communications system (Smart.JailMail and SmartInmate). That's where you'll create your account, receive a connection request from your loved one, and get approved before any visits can be scheduled. Signing up for an account is free.
Visiting at Garland County Detention is appointment-based. Both on-site and remote video visits need to be scheduled ahead of time. Here's how to get it done without showing up unprepared.
Choosing between an on-site video visit at the detention center and a remote visit from home comes down to three things: cost, convenience, and how many people want to join. Here's how both options work at Garland County Detention.
Most denied or cut-short visits at Garland County Detention come down to clothing choices, behavior during the visit, or a security situation inside the facility. Use the checklist below to avoid the most common problems.
Visits go a lot smoother when you show up with the right ID, dressed within the rules, and with as little in your hands as possible. Use the checklist below to avoid delays or getting turned away at Garland County Detention.
Yes. You must set up an account with the facility’s video visitation vendor before you can visit.
On-site and remote visits must be scheduled through the vendor at least 24 hours in advance. Visits require an appointment.
Yes. You need to use Smart.JailMail.com to set up your account and accept the connection request before you can schedule a visit.
If your mail to someone at the Garland County Detention Center keeps getting returned, the problem is almost always the address. Here's the exact mailing address to use, what needs to go on the outside of the envelope, and how the scanning and tracking process works.
Want to talk with or visit someone at Garland County Detention? You'll need to set up a video visitation account and use Smart Communications for any postal mail. Here's how it all works.
Looking to support someone at Garland County Detention? The facility's published visitor information sheets focus primarily on video visitation, not money transfers. Here's how the video visit setup works: your loved one first creates a visitation account at Smart.JailMail.com. Once that's done, they send you a connection request. You approve it, and then they can start scheduling visits.
