How to Contact an Inmate at Facility

Start with the jail's main phone line: (859) 824-5191. The physical address listed on the jail's inmate communication pages is 212 Barnes Road, Williamstown, KY 41097. If you need to speak with staff, call Monday through Friday, 8:00 am to 4:00 pm. That's the window when you're most likely to get a live person or be routed to the right department.

The jail lists two ways to add funds for an inmate's telephone use. You can use the payment button on the facility's Telephone Calls page, or call (877) 998-5678 to place money on their account directly.

For standard non-legal mail, address the envelope with the inmate's name and inmate ID, then send it to the jail's listed PO Box: [Inmate Name – Inmate ID] Grant County Jail PO Box 76550 Highland Heights, KY 41076

Steps to Follow

• ✓ Add phone funds using the payment button on the Telephone Calls page, or call (877) 998-5678.
• ✓ Call the jail at (859) 824-5191 (212 Barnes Road, Williamstown, KY 41097) for help with communication questions.
• ✓ Send standard non-legal mail addressed as: [Inmate Name – Inmate ID], Grant County Jail, PO Box 76550, Highland Heights, KY 41076.

If you want to set up an onsite visit, the facility lists (866) 340-7879 for scheduling. You're required to call at least 24 hours in advance to make an appointment. However, the visitation page also states that all onsite visitations have been suspended until further notice due to COVID. Confirm whether visits are actually being scheduled before relying on those appointment instructions.

1. Call the visitation scheduling line: Use (866) 340-7879 and ask whether onsite visits are currently allowed.
2. Confirm the appointment rules if visits are allowed: Ask whether the 24-hour advance scheduling requirement is being enforced and whether the “one free 20-minute visit per week” policy is active.
3. Ask about any current COVID-related limits: The facility’s page states onsite visits are suspended until further notice due to COVID, so get the current status directly from staff.

1. Call during office hours: Try (859) 824-5191 Monday through Friday, 8:00 am to 4:00 pm.
2. Confirm the best contact path: Ask whether this is the right number for phone account questions, mail questions, and visitation status, or if there is another preferred contact for those topics.

1. Confirm phone funding options before you pay: Ask whether the payment button on the Telephone Calls page and the phone payment line (877) 998-5678 are the current ways to add money to an inmate’s telephone account.
2. Double-check the mail format: Make sure you have the correct inmate name and inmate ID, and use the exact mailing address provided: Grant County Jail, PO Box 76550, Highland Heights, KY 41076.