Who to Call at Grant County Jail: Facility Numbers, Vendor Customer Service, and When to Call
Trying to reach Grant County Jail? The fastest path is calling the right number the first time. Below you'll find the facility's contact details, the most-used vendor customer service numbers, and a quick guide on which one to use.
For jail questions that aren't about payments or tech support, start with the facility's main phone number: (859) 824-5191. Use this line for general policy questions, facility information, and anything that needs a direct answer from jail staff.
Grant County Jail is located at 212 Barnes Road, Williamstown, KY 41097. Use this address for in-person visits, drop-offs, or directions.
Business hours are Monday through Friday, 8:00 am to 4:00 pm. For administrative questions, calling during these hours will get you the quickest response.
To schedule a visit, call (866) 340-7879. This is the number you want for getting on the schedule, not the commissary or phone deposit lines.
Reminder: You must call at least 24 hours in advance to schedule a visitation appointment.
Visitation is available daily except Wednesdays, from 8:00 am to 8:00 pm. Each inmate gets one free 20-minute visit per week, so plan ahead and call the scheduling line early when you know you'll need a time slot.
To add funds to an inmate's telephone account, call the deposit vendor at (877) 998-5678. For questions about the jail itself (not phone account funding), call the main line at (859) 824-5191.
Tip: The facility's telephone page also has a website option for adding money to an inmate's phone account. Phone services may require prepayment.
To add funds to an inmate's commissary account, call (855) 836-3364. The facility's commissary page also has a website option for deposits. For non-deposit jail questions, you can still reach the facility directly at (859) 824-5191.
For paid remote visitation support through InmateSales, or for customer service questions related to that platform, call 702-829-3001.
- ✓ Call (877) 998-5678 to add funds to an inmate’s telephone account.
- ✓ Call (855) 836-3364 to add funds to an inmate’s commissary account.
- ✓ Call InmateSales customer service at 702-829-3001 for paid remote visitation help and related customer service issues.
- ✓ Use the visit scheduling line at (866) 340-7879 when you need to set an appointment.
- ✓ Call the facility for jail policy questions and other concerns that are not deposit or vendor-platform issues.
Decision Guide
- ✓ Call (877) 998-5678 when the problem is funding an inmate’s telephone account.
- ✓ Call (855) 836-3364 when the problem is funding an inmate’s commissary account.
- ✓ If you are using paid remote visitation through Inmate Sales, plan to pay in advance, and use vendor support when you need help with that service.
- ✓ Call the jail at (859) 824-5191 for facility questions, including general information and administrative help during business hours (Monday through Friday, 8:00 am to 4:00 pm).
- ✓ When your question is about scheduling an in-person visit time slot, use the scheduling line instead of the deposit lines.
Trying to get on the visitation calendar? Call (866) 340-7879 at least 24 hours ahead of time. When picking a day, remember visits are available daily except Wednesdays, from 8:00 am to 8:00 pm. A good rule of thumb: start with the scheduling number for appointments, and only use the vendor numbers for deposits and paid-service support. That approach usually saves you the most time.
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