Setting Up AdvancePay So You Can Receive Calls from Prison
AdvancePay is one of the main ways families pay for phone calls from prison. Here's how it works, where to set it up, and how to keep your balance funded so calls don't cut off mid-conversation.
AdvancePay is a prepaid calling account tied to your phone number. When someone calls you from prison, the cost comes out of that prepaid balance. The key thing to understand: funding this account is what allows your phone to accept those calls in the first place. No balance, no call.
Head to ConnectNetwork.com to set up your account. This is ViaPath's official portal for deposits and account management. You can create a prepaid telephone account, add funds, and check your balance - useful for making sure there's enough money before a call comes through. Prefer handling things on your phone? The ConnectNetwork mobile app lets you add funds too.
Rather set things up by phone? Call 1-800-483-8314 to create an AdvancePay account or add funds to an existing one.
Practical Tips
- ✓ Keep an eye on your prepaid balance so calls don’t drop when the funds run out.
- ✓ Remember how charges happen: money is placed on your phone number, and funds are deducted from that prepaid balance when an offender calls you.
- ✓ Use ConnectNetwork tools (website/app) to add funds and view balances so you can confirm the account is funded before expecting a call.
- ✓ Store your ConnectNetwork login details somewhere safe so you can quickly check balances or add money when needed.
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