How to Contact an Inmate at Greene County Jail (MO)
Getting in touch with someone at Greene County Jail typically involves phone calls, video visits, or the jail's email-style messaging system. Here's what you need to know and the fastest way to get started.
Greene County Jail allows inmates to make phone calls seven days a week, but only during set time windows. Calls can happen from 8:30 am to 11:00 am, 1:00 pm to 4:00 pm, and 8:30 pm to 11:00 pm, as long as the inmate has money on their phone account or can place a collect call.
If phone calls don't work for you, Greene County Jail also offers video visits and emails through IC Solutions. You can access the IC Solutions system through The Visitor app or web portal to send messages and schedule video visitation.
Privacy reminder: All phone calls are subject to monitoring and may be recorded.
For video visits, you'll need to register with IC Solutions first. Registration is required to schedule or participate, and it's listed as no-cost. Once you're set up, take the rules seriously. A video visit can be denied or ended, and privileges can be suspended for violations like inappropriate dress, vulgar or confrontational remarks, contacting a victim or witness, or other disruptive behavior.
Steps to Follow
- ✓ Plan for phone calls only during these windows: 8:30 am–11:00 am, 1:00 pm–4:00 pm, and 8:30 pm–11:00 pm (available 7 days a week).
- ✓ Make sure the inmate has money on their phone account, or be ready to accept a collect call.
- ✓ If you keep missing each other, try a different daily window. Many people have better luck using the evening block.
- ✓ Create your IC Solutions visitor account, since registration is required for video visitation (and is listed as no-cost).
- ✓ Use the IC Solutions system (The Visitor app or web portal) for video visit calls and emails.
- ✓ Schedule and complete video visits through that same IC Solutions platform.
Keep it clean and appropriate: Phone calls may be monitored and recorded, and video visits can be denied or terminated for rule violations such as inappropriate dress, vulgar or confrontational remarks, contacting victims or witnesses, or disruptive conduct.
Before you build your routine around a schedule, confirm the current phone call windows (8:30 am–11:00 am, 1:00 pm–4:00 pm, and 8:30 pm–11:00 pm). Check whether your person has funds on their phone account or needs to call collect. I'd also recommend verifying that IC Solutions is still the system used for video visits and emails, and confirming the current registration and scheduling process.
- Check the jail’s current communication rules: Look at the Greene County Sheriff’s official information or call to confirm phone windows, and how video visits and emails are handled through IC Solutions.
- Ask how monitoring and recording works: Phone calls may be monitored and recorded, so verify any limits on what can be discussed.
- Confirm what can end a video visit: Review the conduct expectations so you do not lose visiting privileges for avoidable issues like inappropriate dress, vulgar or confrontational remarks, contacting victims or witnesses, or other disruptive conduct.
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