Before the CDCR Switch: Create a Securus Account and What to Do About ViaPath Balances
CDCR is switching incarcerated communications from ViaPath to Securus. If your loved one's facility is on the rollout schedule, a little prep now saves you from scrambling later and helps make sure you don't leave money sitting in an old account.
CDCR is moving communication services from ViaPath to Securus. What does that mean for you? Once your loved one's facility makes the switch, Securus becomes your go-to for calls, messages, and video visits. If you've built routines around ViaPath, expect a transition period. You'll want to check the official schedule, set up your Securus account, and figure out what to do with any leftover ViaPath funds.
Plan ahead: CDCR’s guidance is to create a Securus account before your loved one’s facility transitions.
CDCR's advice is straightforward: create your Securus account before your loved one's facility transitions. Waiting until the last minute adds stress, especially if you're trying to get calls or messages working right away. The best time to act is as soon as you see the facility listed on CDCR's communications rollout schedule. That schedule (along with FAQs) is posted on CDCR's family-resources tablets page. It's the most reliable place to confirm where things stand.
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- ✓ Check CDCR’s family-resources tablets page for the communications rollout schedule and FAQs, and look for your loved one’s facility.
- ✓ Create your Securus account before your loved one’s facility transitions.
- ✓ If you have unused money sitting in ViaPath, plan to request a refund through ViaPath’s help website.
Have money left in your ViaPath account? CDCR directs families to ViaPath's help website to request refunds for unused balances. Refunds go through ViaPath's support process, not CDCR, not Securus. Before you start, gather the login details you normally use (like your email or username). Having that info ready saves time if support asks you to verify account ownership.
For reliable, facility-by-facility timing, check CDCR's family-resources tablets page. That's where CDCR posts the communications rollout schedule and official FAQs. It's the best source to find out when your loved one's location is expected to transition.
Verify before you act: This guide does not guess at per-facility dates or app screens. Use CDCR’s published rollout schedule and the vendor support pages for the most current process and timing.
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