How to Get Your Money Back After Growlersburg’s Tablet Transition
Got money sitting in a ViaPath balance from before Growlersburg switched vendors? You can get it back. Here's how to confirm the transition applies and request your refund.
Growlersburg Conservation Camp is a CDCR Fire Camp, and CDCR has confirmed that all Fire Camps have fully transitioned to the new tablet and telecom vendor. This means Growlersburg is already on the other side of the switch. Any ViaPath balance you still have from before the change needs to go through the refund process - you can't use it for current services at Growlersburg anymore.
Family members with unused ViaPath balances tied to Growlersburg's old setup can request a refund by contacting the ViaPath call center. This is the route CDCR directs families to use for getting unused funds back after the vendor change.
Balances assigned to the incarcerated person work differently. Any unused ViaPath funds on their side get refunded automatically to their inmate trust account. You don't need to file a separate request for that piece - though it can still take time to show up.
Note: Now that Growlersburg has transitioned, families use Securus for services going forward. ViaPath is only relevant for dealing with leftover balances and refunds.
Family Refund Checklist
- ✓ Confirm you’re trying to refund a family-held ViaPath balance (not money that belongs in your loved one’s inmate trust account).
- ✓ Check ViaPath’s website for the current refund instructions, since ViaPath is where the step-by-step guidance is expected to be posted.
- ✓ Be ready to contact the ViaPath call center to request the refund for unused balances.
- ✓ Have your ViaPath account details available so you can clearly identify the balance you’re asking to have refunded.
If your loved one later transfers to a CDCR institution still using ViaPath, you may need to use the ViaPath platform again for services at that location - until it transitions too. Also worth knowing: unused ViaPath balances on the incarcerated person's side go automatically to their inmate trust account. So if you're wondering where the money went, check there first.
The refund path is straightforward - families request refunds through the ViaPath call center, and ViaPath posts instructions on its website. The exact details (what information they need, processing time, special steps for certain payment methods) aren't covered here. Start with ViaPath's posted instructions, then call their support line to initiate the request or troubleshoot a stuck balance.
Next step: Look up ViaPath’s refund instructions on their website, then contact the ViaPath call center to request the refund for any unused family balances.
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