Send Photos & Mail at Growlersburg Conservation Camp

How to send messages, photos, and packages

Overview

Growlersburg Conservation Camp is transitioning from ViaPath to Securus under CDCR's new statewide telecommunications contract. Until the switch is complete, incarcerated people will keep using ViaPath. Once the transition happens, they'll need to exchange their ViaPath tablet for a new Securus tablet. Any ViaPath-purchased content—photos, e-messages, and media—won't transfer over. CDCR's cost comparison shows lower rates with Securus: video calls drop to $0.10 per minute (from $0.16), and phone calls drop to $0.016 per minute (from $0.019). Free video time also increases from 15 minutes per two weeks to 30 minutes per month. Families can request refunds for unused ViaPath balances through the ViaPath call center. Incarcerated balances get refunded to trust accounts automatically.

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Quick Facts

  • Growlersburg will transition from ViaPath to Securus and incarcerated people must exchange their ViaPath tablet for a Securus tablet during the transition.
  • Content purchased through ViaPath (photos, e‑messages, media) will not transfer to the new Securus tablets.
  • CDCR’s comparison shows Securus video calls at $0.10/min versus ViaPath $0.16/min and telephone calls at $0.016/min versus ViaPath $0.019/min.
  • Families can request refunds for unused ViaPath balances through the ViaPath call center while incarcerated balances will be refunded automatically to trust accounts.
  • Family members cannot send inmate quarterly packages directly to inmates; CDCR requires those packages be purchased through authorized private vendors.

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Common Questions

Do I need a Securus account now for a loved one at Growlersburg?

Securus recommends opening an account now. You don't need one for free phone calls, but you do for video calls and electronic messaging. Use AdvanceConnect to add funds and Video Connect to schedule and receive video sessions.

How much do video and phone calls cost after Growlersburg switches to Securus?

After the switch, CDCR’s cost chart lists Securus video calls at $0.10 per minute and phone calls at $0.016 per minute. The same chart lists e‑messages at $0.03 with Securus (compared with $0.05 with ViaPath).

What happens to my loved one’s ViaPath purchases and account balance during the switch?

ViaPath purchases (including photos, e‑messages, and media) won’t transfer to the new Securus tablets. If you have unused ViaPath balances, you can request a refund through the ViaPath call center, and incarcerated balances will be refunded automatically to trust accounts.

Can family members send quarterly packages directly to an inmate at Growlersburg Conservation Camp?

No. Quarterly packages can’t be sent directly to inmates at Growlersburg Conservation Camp; they must be purchased through authorized private vendors with CDCR approval.

What if an approved vendor’s package is late, wrong, or defective?

CDCR says it isn’t affiliated with approved vendors and doesn’t guarantee their performance or products. Vendor problems are handled between you and the vendor, since purchases are at the buyer’s sole risk.

How is incoming mail handled and what should I include when sending mail to an inmate?

All incoming mail is inspected for contraband, and legal mail gets special handling so it isn't read during those checks. Address standard mail with the inmate's full booked name and required identifier, plus your printed return name and address. Skip prohibited items like layered cards, glitter, or oversized/Polaroid photos.

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