Who to Call About Habersham County Jail — Visitation, PayTel Billing, Records, and Victim Services
Trying to sort out a specific issue—visitation questions, PayTel billing, records, or victim support? Calling the right office first saves you from getting bounced around. Here are the contacts that actually matter.
For visitation questions, call the Detention Center at (706) 839-0500. This is your starting point for clarifying visit rules or any general jail-related questions.
- ✓ Inmate’s full name (as booked)
- ✓ Inmate number (if you have it)
- ✓ Your question in one sentence (so it’s easy to route)
- ✓ Your callback number and the best time to reach you
Habersham County uses PayTel for phone calls, messaging, and video visitation. If your issue involves the platform itself - account setup, service problems, or access - PayTel is where you need to go.
Having trouble accepting calls from an inmate? Billing questions? Contact PayTel customer support at 1 (800) 729-8355.
Tip: For billing, call-acceptance, or video visitation issues, start with PayTel at 1 (800) 729-8355. Have the inmate's info and your account details ready.
Need records from the Habersham County Sheriff's Office? Submit an open-records request by email to so_records@habershamga.com.
- ✓ Your full name
- ✓ Your phone number and/or email for responses
- ✓ A clear description of the records you’re requesting
- ✓ The date range you’re requesting (if known)
- ✓ Any inmate identifying information that helps narrow the search (if relevant)
For victim support or legal contacts connected to a case, the Victims Assistance resource list has key numbers. Reach the Habersham County DA's Office at (706) 839-0370 and the Sheriff at (706) 839-0500. The list also includes local contacts for domestic violence shelters, counseling services, sexual assault support, child advocacy, and free legal assistance.
Victims have specific rights. Request it in writing, and you can be notified about a defendant's parole or status changes. You can also share your opinion on the accused's release while court proceedings are pending and complete a Victim Impact Statement.
- ✓ Call the Habersham County DA’s Office at (706) 839-0370 for prosecution-related questions and victim-rights help connected to the case
- ✓ Call the Habersham County Sheriff at (706) 839-0500 for custody/status-related questions
- ✓ Use local domestic violence or sexual assault hotlines for immediate safety planning and support
- ✓ Reach out for victim assistance if you want notifications (requested in writing), want to share your opinion on release, or need help completing a Victim Impact Statement
How to Use Contacts
- ✓ Inmate’s full name and inmate number (if available)
- ✓ A short description of the issue (visitation question vs. PayTel billing/call-acceptance)
- ✓ Your callback number
- ✓ For PayTel issues: any account details you have, plus the inmate information connected to the calls
Quick breakdown to avoid getting transferred: call the Detention Center at (706) 839-0500 for visitation policy. For anything PayTel-related - phone calls, messaging, video visits, trouble accepting calls, or billing - contact PayTel support at 1 (800) 729-8355. Open-records requests and victim services have their own channels, so use the records email or victim-services contacts for those.
Note: Some issues overlap - like when a visitation question also involves a PayTel billing problem. If you end up contacting both, jot down the date, time, and who you spoke with. It'll save you from repeating yourself.
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