Setting Up Phone Service with GTL for Halawa Families: AdvancePay Steps
Want to receive phone calls from someone at Halawa? You'll need to set up GTL's AdvancePay on the phone number they'll be calling. Here's how it works.
Contact an Inmate at Halawa Correctional Facility, HI.
Mail, photos, messaging, and phone/call options for staying in touch.
Overview
All inmate phone calls at Halawa Correctional Facility—local, inter-island, mainland, and international—go through Global Tel Link (GTL). To receive calls, create a GTL AdvancePay prepaid account by calling 1-877-650-4249. Halawa also provides a one-time, one-minute complimentary call that walks you through setting up prepaid service. GTL offers collect, prepaid, and debit calling options. You can fund AdvancePay through GTL's payment channels using credit/debit cards and other approved methods. Since September 2021, inmates have access to GTL-provided tablets that support video visits and additional services. You'll need a working landline or mobile phone and a funded calling option to receive calls.
Find an Inmate at Halawa Correctional Facility, HI
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Quick Facts
- All inmate phone calls at Halawa Correctional Facility are provided by Global Tel Link (GTL).
- Friends and family can set up a GTL AdvancePay account for Halawa calls by calling GTL at 1-877-650-4249.
- GTL payment options include collect, prepaid, and debit; AdvancePay accepts credit/debit cards, Western Union cash deposits, checks, or money orders through GTL's channels.
- Halawa provides a one-time, one-minute complimentary call that includes information on creating a prepaid account and receiving future calls.
- Inmates at Halawa have access to GTL-provided tablets (effective September 2021) that support video visit calls and additional services.
Contact & Communication Guides
Who to Call About Halawa Correctional Facility: Main Numbers and When to Use Them
Trying to confirm a visit, fix a phone account issue, or just get someone on the line? Calling the right number the first time saves you headaches. Here are the main Halawa Correctional Facility numbers and when to use each one.
Common Questions
Who provides inmate phone service at Halawa Correctional Facility?
Global Tel Link (GTL) provides all inmate phone calls at Halawa Correctional Facility.
How do I set up an AdvancePay account to receive calls from an inmate at Halawa?
Call GTL at 1-877-650-4249 to create an AdvancePay prepaid account. You can fund AdvancePay through GTL’s payment channels (including credit/debit cards and other approved methods), and Halawa’s one-minute complimentary call provides setup instructions.
Can inmates at Halawa use tablets for video visits?
Yes. Since September 2021, inmates at Halawa have access to GTL-provided tablets that support video visit calls and other services.
Other Guides for Halawa Correctional Facility, HI
Before Your First Visit to Halawa Correctional Facility: A Practical Checklist
Your first visit to Halawa goes smoother when you know two things: visits happen weekends only, and the facility rotates which housing module can visit each day. Use this checklist to avoid getting turned away and make the most of your time.
How Halawa's Module-by-Module Visit Schedule Works
Halawa's visitation schedule trips people up because it rotates by housing module. Only one module gets visits on any given weekend day. Once you know how to confirm which module is up before you drive out, planning becomes much simpler.
How to Send Money to Someone at Halawa: Limits, Timing, and Important Rules
Sending money to someone at Halawa is straightforward once you know the two big rules: you must be an approved visitor, and there's a $300 monthly deposit cap. Here's how the electronic deposit process works, what to expect for timing, and what can reduce the amount your loved one actually receives.
