Hamblen County Jail, TN

Visiting at Hamblen County Jail starts online through the VendEngine/Tyler portal. When you create your account, your password must be at least 8 characters long, include at least one lowercase letter, and at least one number. Tennessee also requires you to complete the Visitor Application (CR-2152) and get approved before any visit. Once approved, you schedule visits through the facility's scheduling system, typically a vendor portal, mobile app, or on-site kiosk. Keep in mind that staff can change or cancel visits as needed. The vendor services tied to the facility also offer tools for scheduling and joining video visits, along with options to make deposits for commissary, phone, bonding, or monitoring. Check the portal or app for current scheduling details before you travel.

Hamblen County Jail uses CorrectPay for communication services, including scheduling and joining video visits. The same platform handles commissary, phone, bonding, and monitoring deposits, and may let you send gifts. Most video visit scheduling and account management happens through CorrectPay's portal or mobile app, not at the jail's front desk. That means you'll need to register with CorrectPay directly. Before your visit, make sure you have an approved vendor account and any required funds or payment method loaded in the system. Also confirm that you're listed as an approved contact, since inmates may need to approve permitted contacts and numbers on their end. If you run into payment or service issues, check CorrectPay's knowledge base and support channels.

Hamblen County uses the CorrectPay platform for most family-facing payments and services: commissary, phone, bonding, and monitoring deposits, plus scheduling and joining video visits and buying gifts through the app. The county also accepts online payments through TN Payments, which lists multiple electronic payment methods for Hamblen County transactions. If you run into a payment issue (refunds, cancellations, or suspected fraud), you'll need to complete and submit an online NIC Services, LLC help form. Have your receipt and payment details ready, including the state of payment, order ID, receipt date, service purchased, and amount charged. Convenience or processing fees are shown at checkout, and posting times can vary. Hold onto your receipt until funds show up.