Non-Contact Visits at Hampden County: What to Expect in the Visiting Room

All in-person visits at Hampden County are non-contact - both at the Hampden County Correctional Center (Main Institution) and WCC. At WCC, the policy is explicit: no physical contact at any time during a personal visit. Expect a visit through a non-contact setup, not across a shared table.

At the Main Institution, you'll be assigned a booth when you arrive. Stay put. If you need to change booths for some reason, you can ask, but approval is up to the Visiting Officer. The easiest approach? Settle into your assigned spot and plan to stay there for the full visit.

One more rule at the Main Institution: your visiting group is locked in once the visit starts. No swapping visitors mid-visit. Make sure everyone who wants to see your loved one arrives together and is ready to stay the whole time.

Staff at WCC enforce the no-contact rule strictly. Any violation can result in formal discipline for the incarcerated person - and the visitor may be immediately banned from future visits. If you're unsure whether something counts as physical contact, err on the side of caution and follow staff direction.

Section 4 Practical Tips

• ✓ Arrive early so you’re not rushed during check-in.
• ✓ Bring a valid government-issued photo ID.
• ✓ Assume there will be no physical contact, and set expectations with kids ahead of time.
• ✓ Keep your group organized - decide who is visiting before you arrive.
• ✓ Follow staff instructions the first time; it helps your visit go smoothly.

For the Main Institution, you'll need to schedule visits by phone through the Central Control Room/Public Lobby. Call (413) 858-0195 between 8 a.m. and 8 p.m. to book an appointment - walk-ins aren't accepted. Each inmate can have up to two in-person visits per week, with a maximum of three visitors per appointment.