How to Add Money to an Inmate's Account at Hancock County Justice Center (TouchPay)

The Justice Center has a TouchPay Payment Systems kiosk in the lobby. If you're already at the building, this is the quickest way to add funds directly to an inmate's commissary account.

Prefer to deposit remotely? TouchPay also accepts phone and online deposits. You'll need to set up a TouchPay account first by calling them before your first remote deposit.

Deposits are accepted 24 hours a day, 7 days a week - no need to wait for business hours.

The TouchPay kiosk is in the Hancock County Justice Center lobby and available 24/7. Handy if you need to make a deposit outside normal daytime hours.

• ✓ Debit/credit cards (Visa/MasterCard)
• ✓ Cash (paper money only - no coins)
• ✓ Green Dot MoneyPak cards

Paying with cash? Bring bills only - the kiosk doesn't accept coins. Once your deposit goes through, the money is typically available to the inmate within 24 hours.

1. Set up your TouchPay account first - call 1-866-232-1899 to create your depositor account before trying to pay by phone or online.
2. Make your deposit by phone or online - once your account is set up, you can deposit by telephone at 1-866-232-1899 or online at www.touchpaydirect.com.
3. Enter the required facility and inmate information when prompted - you’ll need the Hancock County facility locator number and the inmate’s Subject Number (details below).

For phone deposits and account setup, call TouchPay at 1-866-232-1899. For online deposits, go to www.touchpaydirect.com. When the system asks for the facility, enter the Hancock County, Ohio facility locator number: #245840.

After a phone or online deposit goes through, the funds are typically available to the inmate within 24 hours.

TouchPay uses a facility locator number to route your deposit to the right jail. For Hancock County, Ohio, that number is #245840.

You'll also need the inmate's Subject Number. Look it up in the county's online inmate search - it's listed as "Subject Number" in the results. Use that number when TouchPay asks for the inmate identifier.

Funds are typically available to the inmate within 24 hours. If the money doesn't show up after that, double-check that you entered the correct facility locator and Subject Number.

Phone and online deposits come with a convenience fee set by TouchPay (not the Hancock County Sheriff's Office). It will appear on your credit card or check statement as "Inmate Payment."

Need help with a TouchPay deposit? For depositor support, contact TouchPay at 1-866-204-1603 or email customersupport@touchpaydirect.com. Customer service hours (Central Standard Time) are Monday–Friday 7 am–7 pm, Saturday 9 am–5 pm, and Sunday 12 pm–5 pm. To make a deposit by phone or set up your account, call 1-866-232-1899, or deposit online at www.touchpaydirect.com.