Scheduling a Video Visit at Hancock County Justice Center: Booking Rules, Cancellations, and If You’re Late
Video visits at Hancock County Justice Center are appointment-only. You'll book through videovisitanywhere.com, which requires a Securus Technologies account. Use your legal name when signing up - your info needs to match what the facility has on file for approval.
Book early. You can schedule up to 21 days in advance, but no later than 24 hours before your visit. When booking, enter each visitor's full legal name - nicknames won't work. Once you submit your account, Securus reviews it within 24 hours. You'll get an email confirming whether you're approved or not, so check the inbox for the email address you registered with.
Need to cancel? Do it at least 24 hours before your scheduled time. Cancel any later and you'll still be charged.
Heads up: There are no refunds for off-site video visitations that were scheduled but not held.
Late Arrival on Site
- ✓ Arrive about 15 minutes before your on-site lobby video visit start time so you have time to get set up.
- ✓ If you arrive late, your appointment time will still be held, but it will not be extended past the scheduled end time.
The booking window opens 21 days out. On the other end, you must schedule at least 24 hours ahead - same-day booking isn't an option.
You can't book an on-site lobby visit and an off-site video visit for the same day. If you try, the off-site visit gets canceled. One more thing: on-site lobby visitors are limited to two 20-minute visits per week.
Pick your time slot carefully. On-site lobby visits run Monday through Sunday: 9:00 AM–11:20 AM, 12:20 PM–4:20 PM, and 5:20 PM–10:45 PM. Off-site video visits have shorter hours - Monday through Sunday, 9:00 AM–11:20 AM and 12:20 PM–4:20 PM.
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