How to Send Money to an Inmate at Hancock County Justice Center (TouchPay: kiosk, phone, online)
Need to add commissary money for someone at Hancock County Justice Center? TouchPay offers three options: a lobby kiosk, phone deposits, or online. Just make sure you have the right numbers handy before you start.
Three ways to add money to an inmate's commissary account at Hancock County Justice Center: the TouchPay kiosk in the main lobby, by phone, or online. All three work 24/7 - day, night, weekends, holidays.
For phone or online deposits, call 1-866-232-1899 to set up your TouchPay account. Having issues? Depositor support is at 1-866-204-1603. Whichever remote method you choose, you'll need two things: the Hancock County Ohio facility locator number (#245840) and the inmate's Subject Number.
Prefer to go in person? There's a TouchPay kiosk in the main lobby of the Hancock County Justice Center. It's available 24/7, so you don't need to worry about business hours.
- ✓ Debit/credit card (Visa/MasterCard)
- ✓ Cash (paper money only - no coins)
- ✓ Green Dot MoneyPak card
Timing: Funds deposited through TouchPay are typically available to the inmate within 24 hours.
- Start your TouchPay setup - To deposit by phone or online, you must first set up a TouchPay account by calling 1-866-232-1899.
- Enter the facility locator - Provide the Hancock County Ohio facility locator number: #245840.
- Provide the inmate’s Subject Number - You’ll also need the inmate’s Subject Number (you can get it through the county’s Active Inmate inquiry).
Call 1-866-232-1899 to set up your TouchPay account for phone or online deposits. If something goes wrong - a failed deposit, a question about charges, anything - reach depositor support at 1-866-204-1603 or email customersupport@touchpaydirect.com.
Good to know: Deposits can be made 24/7, and funds are typically available to the inmate within 24 hours.
Phone and online deposits come with a convenience fee. TouchPay sets these fees, not the Hancock County Sheriff's Office, so direct any fee questions to TouchPay.
Whichever TouchPay option you use, expect the deposit to take a bit. Funds typically show up within 24 hours - so don't worry if it's not instant.
Contact Touchpay
- ✓ Phone (Depositor Support): 1-866-204-1603
- ✓ Email: customersupport@touchpaydirect.com
- ✓ Customer Service hours (Central Standard Time): Mon–Fri 7:00 am–7:00 pm; Sat 9:00 am–5:00 pm; Sun 12:00 pm–5:00 pm
Need help fast? Call TouchPay during their Customer Service hours (Central Standard Time): Monday–Friday 7:00 am–7:00 pm, Saturday 9:00 am–5:00 pm, Sunday 12:00 pm–5:00 pm.
Before starting a phone or online deposit, look up the inmate's Subject Number through the county's Active Inmate inquiry. Having that number ready - along with facility locator #245840 - speeds up the whole process.
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