Setting Up Your First Video Visit at Hancock County Justice Center (Securus): Step-by-Step
Setting up video visitation for the first time can feel overwhelming—especially when you just want to see your person. At the Hancock County Justice Center, all video visits are non-contact and scheduled online through Securus (VideoVisitAnywhere). Here's how to get approved and on the schedule.
Video visitation at the Hancock County Justice Center is non-contact - you'll connect through video monitors rather than sitting face-to-face. You can visit on-site using the lobby kiosks at the Justice Center, or off-site from your own device. Either way, you'll schedule through videovisitanywhere.com.
Note: If you’re doing an off-site (remote) visit, payment is handled through Securus - not the Hancock County Justice Center.
- Go to videovisitanywhere.com - This is where all Hancock County Justice Center video visits are scheduled.
- Start your account setup - Follow the prompts to create your visitor profile so you can request approval and book an appointment.
- ✓ Webcam and internet access
- ✓ A valid email address
- ✓ A clear photo of a valid photo ID (photo ID card, driver’s license, state ID card, or passport)
- ✓ ID type visible in the photo
- ✓ Your picture on the ID visible in the photo
- ✓ Your full first and last name visible in the photo
- ✓ Your date of birth visible in the photo
Note: After you submit your information and ID photo, your account goes through a review process before you can schedule.
Accounts are typically reviewed within 24 hours. You'll get an email letting you know whether you're approved or not. If you're denied, the email should explain why.
- Read the disapproval email closely - In many cases, disapprovals come from a submission error.
- Retake your ID photo if needed - Make sure the image is clear and shows the ID type, your picture, your full first and last name, and your date of birth.
- Resubmit with the corrected photo - Upload the new image through your account so it can be reviewed again.
Once approved, head back to videovisitanywhere.com to book your visit. You can schedule up to 21 days out, but appointments must be made at least 24 hours in advance - no same-day visits. Pick a time you can reliably make; the system runs on reserved slots.
Tip: For on-site lobby visits, arrive about 15 minutes early. Show up late and your appointment won't be extended. Need to cancel? Do it at least 24 hours ahead or you may still be charged. Off-site visits have no refunds if you schedule but don't show.
For off-site (remote) visits, pricing is set by Securus Technologies - not the Hancock County Justice Center. You'll pay Securus directly with a credit or debit card.
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