Why Your Video Visit Account Might Get Denied at Hancock County (and How to Fix It)
Getting denied for video visitation is frustrating—especially when you're trying to do everything right. At Hancock County Justice Center, the most common holdup is a photo ID that doesn't meet requirements. But there are a few other reasons visits get blocked. Here's what usually causes a denial and how to fix it.
Most denied video visitation accounts at Hancock County Justice Center come down to one thing: the photo ID you submitted wasn't clear enough, or it didn't show everything required. During enrollment, you need to submit a photograph of a valid photo ID - driver's license, state ID, or passport. The image must show the ID type, your photo, your full first and last name, and your date of birth. If any of that is missing or unreadable, your account gets disapproved. A disapproval doesn't always mean you're permanently blocked. You'll receive an email explaining why, and often it's something fixable like a blurry ID photo. Correct the issue, take a new clear photo, and resubmit for review.
- ✓ A clear photograph of a valid photo ID (photo ID card, driver’s license, state ID card, or passport)
- ✓ The type of identification is visible
- ✓ Your picture on the ID is visible
- ✓ Your full first and last name is visible
- ✓ Your date of birth is visible
Common problem: Blurry photos, glare, or a cropped image that cuts off your name or date of birth are frequent reasons for disapproval. The email you receive usually tells you what was wrong and allows you to resubmit a corrected photo for review.
After you submit your information, the account is reviewed within 24 hours. You'll get an email letting you know whether you're approved or disapproved. If you're disapproved, read that email carefully. It usually explains the reason - and most denials tie back to submission errors, especially the ID photo. Fix the problem and resubmit for another review.
Not every denial is a paperwork issue. Video visitation can also be denied if the visitor represents a clear and present danger to the security, safety, or best interest of the facility. All video visits are monitored and may be recorded. If something during a visit raises a security concern, it can affect whether future visits are allowed.
A court order can block video visits entirely. If there's a no-contact order or temporary restraining order between the inmate and a potential visitor, no video visitation will happen between those parties - regardless of what's in the account or scheduling system.
Don’t record the visit yourself: Visitors aren’t permitted to use any additional cameras, telecommunications, or recording devices to record or duplicate a video visit. Violating this rule can lead to termination of your video visitation privileges.
- Find the disapproval email and read the reason - The jail’s process includes emailing you whether you’re approved or disapproved, and the disapproval message typically explains what went wrong and whether it’s a submission error.
- Retake your ID photo so it meets the requirements - Your photo must clearly show the ID type, your picture, your full first and last name, and your date of birth.
- Resubmit and watch for the next decision email - Once you upload a corrected clear photograph, you can resubmit for review. Accounts are reviewed within 24 hours, and you’ll be emailed the approval or disapproval result.
Quick photo fix: Use bright, even lighting, avoid glare, and keep the entire ID in the frame. Before you submit, double-check that your full name and date of birth are sharp and readable.
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