Why Your Video Visit Might Be Denied at Hancock County Justice Center (and How to Prevent It)
Getting a video visit denied—or cut off mid-call—is frustrating, especially when you've planned your whole day around it. At Hancock County Justice Center, most denials come down to a handful of predictable issues. The good news? They're avoidable with some basic prep.
Video visits at Hancock County Justice Center can be denied or ended early for a few key reasons. The big ones on the visitor side: being disorderly, having a recent history of disruptive behavior at the facility, or appearing to be under the influence of alcohol or drugs. Denials can also come from the inmate's end - the person you're visiting can refuse the call, or they may have restrictions in place for disciplinary or security reasons.
Note: Video visits at Hancock County Justice Center are monitored and may be recorded. Trying to record or duplicate the visit yourself is prohibited and can lead to a denied or terminated visit.
Expect your video visit to be monitored. Hancock County Justice Center monitors video visitations, and they may be recorded. That's how the facility maintains safety - and it's why staff can step in quickly if something during the visit breaks the rules.
Because the facility may record the visit, you can't add your own recording. Visitors are prohibited from using cameras, video devices, or any recording equipment to capture a video visit - whether you're at the Justice Center or connecting from home. If staff suspect you're trying to record before, during, or after the call, that alone can get your visit denied or terminated.
Tip: Don’t screen-record, stream, or set up a second device to “capture” the call. Even if your intentions are harmless, it can get the visit ended.
Dress code trips people up more than you'd expect. Visitors must be properly attired, and improper dress can stop a video visit before it starts. The rules are specific: undergarments required, shorts no shorter than mid-thigh, nothing see-through, low-cut, or revealing. Halter tops, tube tops, thin "spaghetti strap" tank tops, and tops with cutouts aren't allowed. Shirts can't expose the breast or midriff. Dresses and skirts can't have slits higher than two inches above the knee.
- ✓ Wear required undergarments
- ✓ Choose shorts that are mid-thigh or longer (not extremely tight or provocative)
- ✓ Pick a top that doesn’t expose the breast or midriff
- ✓ Avoid see-through/transparent or low-cut clothing
- ✓ Skip halter tops, tube tops, thin spaghetti-strap tops, and tops with cutouts
- ✓ If you wear a dress or skirt, avoid slits higher than two inches above the knee
How you present yourself matters. If staff have reasonable cause to believe you're under the influence of alcohol or drugs, the visit won't happen. Disorderly behavior - or a recent history of it at the Justice Center - can also get you turned away. The practical takeaway: stay calm, keep your voice and behavior in check, and treat the visit like you're being watched. Because you are.
Warning: If staff believe you’re under the influence of alcohol or drugs, the visit can be refused on the spot. Don’t drink or use anything that could impair you before your appointment.
Sometimes the denial has nothing to do with you. A video visit can be refused if the inmate declines the call or has visiting restrictions for disciplinary or security reasons. When that's the case, your best move is to schedule thoughtfully and try again once the restriction lifts or the inmate is ready to accept the visit.
Approval and scheduling issues can feel like a denial, even when you did everything else right. Hancock County Justice Center only allows video visitation for visitors approved through the facility's account process (using the Securus/videovisitanywhere system). All video visits are by appointment only - you must schedule online at videovisitanywhere.com.
Keep the scheduling window in mind: appointments can be booked up to 21 days in advance, but no less than 24 hours before the visit. If you're using the on-site lobby option, arrive about 15 minutes early. Show up late and your appointment time will be held - but it won't be extended past the scheduled end time.
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- ✓ Make sure you’re approved to visit through the Securus/videovisitanywhere account process before you try to schedule
- ✓ Schedule your visit online at videovisitanywhere.com (walk-ins aren’t an option)
- ✓ Book within the allowed window: up to 21 days ahead, and at least 24 hours before the visit
- ✓ If you’re visiting in the on-site lobby, arrive about 15 minutes early (late arrival won’t extend your time)
- ✓ Dress to the Justice Center’s standards: undergarments required; shorts mid-thigh or longer; no see-through, low-cut, or revealing clothing
- ✓ Don’t drink or use drugs before your visit - if staff believe you’re under the influence, the visit won’t be completed
- ✓ Don’t be disorderly, and avoid any behavior that could be seen as disruptive
- ✓ Don’t try to record, screen-record, stream, or duplicate the visit with any additional device
Quick reality check: Your visit may be monitored and recorded, visitor recording is prohibited, and sobriety matters - those three issues alone account for a lot of denied or cut-short visits.
If your visit gets denied or cut short, find out why so you don't repeat the mistake. Conduct-related issue? Fix that before trying again. Inmate-related denial? It may be because they refused the visit or have restrictions for disciplinary or security reasons. Once you're cleared to try again, schedule a new appointment through the approved online system.
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