How to Set Up Video Visits at Harrison County Adult Detention Center

Intro

• ✓ Access to the email/phone you’ll use to create your CityTeleCoin account
• ✓ A CityTeleCoin account registered at citytelecoin.com
• ✓ Harrison County Adult Detention Center phone number: 228-896-3000

Harrison County Adult Detention Center uses CityTeleCoin for video visitation and text messaging. Before you can set up a video visit, you'll need to create a visitor account at citytelecoin.com.

1. Go to citytelecoin.com and create your account - use the email/phone you check regularly so you don’t miss verification steps.
2. Complete any account verification prompts - finish these before you try to schedule anything.
3. Sign in and confirm you can access video visits/text messaging for Harrison County - registration is required before you can use these features with someone in custody at a Harrison County facility.

Video visits cost $0.25 per minute. The charge can come from either the inmate's calling card or your own pre-paid CityTeleCoin balance - whichever has funds available. Planning ahead? Just multiply your expected talk time by $0.25 to estimate the total cost.

• ✓ If you use your pre-paid CityTeleCoin account, the per-minute cost is taken from your visitor balance.
• ✓ If you use the inmate’s calling card, the per-minute cost is taken from the inmate’s calling card funds.
• ✓ Because visits are billed per minute, plan your visit length and make sure the chosen funding source can cover it.

Timing matters. Video visits only work when the inmate has access to the kiosk during their dayroom time - tablets can't handle video calls. You and your loved one need to coordinate around that schedule. Keep in mind that inmates on lockdown or facing disciplinary action won't have access to video visits at all.

1. Coordinate with the inmate on dayroom time - pick a window when they’re actually allowed out and can reach the kiosk.
2. Plan for kiosk-only access - if the inmate doesn’t have kiosk access during that period, the video visit won’t be available.
3. Try a different dayroom window if needed - since visits depend on kiosk access, shifting to another dayroom time often fixes missed connections.

Once your account is set up, follow the rules to keep it active. Visitors who break the General Rules and Regulations for Video Visits will have their accounts banned. Don't try to create duplicate accounts either - the facility tracks this, and it can result in disciplinary action for the inmate.

1. Re-check dayroom timing - video visits have to be planned around the inmate’s dayroom time.
2. Confirm kiosk access (not a tablet) - video visits only work when the inmate can use a kiosk; tablets can’t conduct video visits.
3. Try a different dayroom period - if the kiosk wasn’t available or the unit was locked down at that moment, another dayroom window may work better.

Still having trouble after confirming dayroom and kiosk access? Call Harrison County Adult Detention Center at 228-896-3000 and ask about video visitation.

Tips

• ✓ Follow the facility’s General Rules and Regulations for Video Visits so your CityTeleCoin account doesn’t get banned.
• ✓ Don’t attempt to create duplicate visitor accounts.
• ✓ If you’re having trouble logging in, fix the account you already have rather than starting over with a new one.