How to Send Money to an Inmate in Hawaii: ConnectNetwork Setup Guide
Sending money to someone in custody in Hawaii? Here's what matters: who can deposit, the $300 monthly limit, and how long ConnectNetwork transfers actually take.
In Hawaii, only approved visitors can make electronic trust fund deposits. There's also a strict cap: $300 per inmate, per month. If you plan to send money regularly, track your deposits against that limit - go over, and your transfer could be held up or rejected.
Heads up: Fees may apply, and deposits may be subject to court-ordered restitution and CVCC fines - so the amount your loved one can actually use may be less than what you send.
- Choose how you’ll set up your account - You can set up a ConnectNetwork account online, or you can call 1-877-650-4249.
- Create your ConnectNetwork account - Follow the prompts to register your information so you can make deposits.
- Select the facility and add the inmate - Pick the correct Hawaii facility and add the person you’re sending money to (you must be an approved visitor).
- Enter your payment details and submit the deposit - ConnectNetwork deposits are made using a credit or debit card.
- Save your confirmation - Keep the receipt/confirmation details so you can track the deposit if there’s a delay.
Reminder: If you’re not an approved visitor, you won’t be able to make trust fund electronic deposits.
ConnectNetwork transmits deposits to the facility within 1–2 business days. After that, when funds actually hit the inmate's account depends on facility processing.
Practical Tips Gotchas
- ✓ Keep your receipt/confirmation number, especially if you need to follow up later.
- ✓ Expect fees - your total cost may be higher than the deposit amount.
- ✓ Plan for possible deductions: deposits may be subject to restitution and CVCC fines.
- ✓ Track the $300 per inmate, per month limit so you don’t run into deposit issues.
Money not showing up right away? Give it the full 1–2 business days for ConnectNetwork to transmit the deposit. If it's still missing after that, keep your receipt and transaction details handy - they'll help if you need to troubleshoot.
Can't add the inmate or complete a deposit on ConnectNetwork? The most likely reason: you're not on the approved visitor list. Only approved visitors can make electronic trust fund deposits. For Hawaii Community Correctional Facility (HCF), confirm you're on the inmate's visitor list before spending time on account setup.
- Confirm you’re an approved visitor - Make sure you’re on the inmate’s approved visitor list.
- Follow the facility’s process to get approved - If you’re not on the list, you’ll need to complete whatever steps the facility requires before you can deposit.
- Set up ConnectNetwork once you’re approved - After you’re eligible, create your account online or call 1-877-650-4249 to get started.
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