Setting Up Phone Calls and Money Deposits Through GTL / ConnectNetwork
If your loved one is in a Hawaii Department of Corrections and Rehabilitation facility, phone calls go through GTL and money deposits go through ConnectNetwork. Here's how to get set up—and avoid the most common delays.
Hawaii Community Corrections uses Global Tel Link (GTL) for inmate phone calls. For adding money to an inmate's trust account, the Department uses GTL/ViaPath's ConnectNetwork system.
To set up a GTL AdvancePay account for prepaid calls, call 1-877-650-4249. GTL offers a one-time, one-minute complimentary call that walks you through creating a prepaid account and receiving future calls from the facility. If you get that short call, listen closely - it'll guide you through the rest of the setup.
Gtl Payment Options
- ✓ Collect
- ✓ Prepaid
- ✓ Debit
To send money electronically, create a ConnectNetwork account and deposit funds to your loved one's account. Need help setting things up or troubleshooting a deposit? Call ConnectNetwork support at 1-877-650-4249.
Give yourself some lead time. Deposits made through ConnectNetwork take 1–2 business days to reach the facility, so money you send today won't show up immediately.
Practical Tips
- ✓ Make sure you’re an approved visitor before trying to send an electronic trust-fund deposit - electronic deposits are limited to approved visitors only.
- ✓ Watch the monthly cap: electronic deposit amounts are limited to $300 per inmate, per month.
Timing tip: Because ConnectNetwork deposits are transmitted within 1–2 business days, send funds early if your loved one needs commissary money by a specific day.
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