How to Schedule a Video Visit at Haysi Regional Jail (lead time, booking window, daily slots)

Video visits at Haysi Regional Jail require advance planning. You'll need to schedule at least 24 hours ahead, and you can book up to 14 days in advance. Keep that window in mind before you start searching for available times.

Remote video visitation runs seven days a week, Monday through Sunday. You'll pick a time slot within the daily visitation windows listed below.

• ✓ Morning window: 7:30 a.m. to 10:30 a.m.
• ✓ Afternoon window: 1:30 p.m. to 4:30 p.m.
• ✓ Evening window: 8:00 p.m. to 10:00 p.m.

You'll need a prepaid account through Smart Communications (SmartInmate) before you can book. Set one up or add funds at www.smartinmate.com, or call 1-888-253-5178 for assistance.

1. Create your SmartInmate account - Use www.smartinmate.com or call 1-888-253-5178.
2. Fund the prepaid account - Add enough funds so the visit can connect without problems.
3. Confirm you’re ready to book - Once the account is set up and funded, you can move on to selecting a visit time within the allowed windows.

Booking Checklist 24 48

• ✓ Schedule your video visit at least 24 hours ahead of the time you want.
• ✓ Stay inside the booking window: you can schedule up to two weeks (14 days) in advance.
• ✓ Pick a time that falls within the daily windows: 7:30 a.m.–10:30 a.m., 1:30 p.m.–4:30 p.m., or 8:00 p.m.–10:00 p.m.
• ✓ Make sure your Smart Communications (SmartInmate) prepaid account is set up and funded (www.smartinmate.com or 1-888-253-5178).
• ✓ Have your photo ID ready for the visit.
• ✓ Remember the visit schedule is posted on the inmate’s account, and it’s the inmate’s responsibility to check it and be at the video unit at the scheduled time.

Running into problems? For account setup, funding, or technical issues, contact Smart Communications first - they manage the prepaid system (www.smartinmate.com or 1-888-253-5178). If the problem seems facility-related, like no available slots within the booking window, call Haysi Regional Jail directly at (276) 679-7880.

1. Verify your SmartInmate account and funding - Use www.smartinmate.com or call 1-888-253-5178 to confirm the prepaid account is active and funded.
2. Try a different time window - Look for openings in the morning (7:30 a.m.–10:30 a.m.), afternoon (1:30 p.m.–4:30 p.m.), or evening (8:00 p.m.–10:00 p.m.).
3. Call the facility if you’re still stuck - Reach Haysi Regional Jail at (276) 679-7880 for scheduling-related problems that aren’t tied to your SmartInmate account.