How to Schedule a Video Visit at Haysi Regional Jail (Step-by-Step)

Haysi Regional Jail offers remote video visitation seven days a week. Visits run in three daily windows: 7:30 a.m.–10:30 a.m., 1:30 p.m.–4:30 p.m., and 8:00 p.m.–10:00 p.m. Each session lasts 15 minutes, so be ready to connect right when your time slot starts. You'll need to book at least 24 hours ahead, and you can schedule up to two weeks in advance.

Before booking, you'll need a Smart Communications account (SmartInmate) that's funded and ready to go. Sign-up is free and quick - just make sure to load funds before you try to schedule your visit.

Start by creating your Smart Communications (SmartInmate) account. Haysi Regional Jail requires a pre-paid account to schedule remote video visits. Sign-up is free and straightforward. Once your account exists, add funds - you won't be able to book a visit until your balance is loaded.

1. Create your SmartInmate account - Set up your pre-paid Smart Communications (SmartInmate) account so you can access scheduling.
2. Add money to the account - Fund the pre-paid account (Smart Communications allows funding through their website or by phone).
3. Confirm you have a balance before you book - Haysi requires the account to be established and funded in order to schedule a remote video visitation session.

A funded account isn't enough on its own. You also need to be on the inmate's approved visitor list before you can schedule a video visit. Confirm you're approved before spending time trying to book a slot.

• ✓ Driver’s license (current or expired)
• ✓ Military ID or other government ID
• ✓ Passport
• ✓ School ID (picture-type only)
• ✓ Immigration card (MICA)
• ✓ Any picture ID issued by a City, County, State, or Government agency

Remote video visits at Haysi Regional Jail happen during three daily windows: 7:30 a.m.–10:30 a.m., 1:30 p.m.–4:30 p.m., and 8:00 p.m.–10:00 p.m. Pick a time within one of these windows when you book.

Plan ahead - you can't book last-minute. Haysi requires all video visits to be scheduled at least 24 hours in advance, and you can book up to two weeks out. Your loved one will also need to be ready at the scheduled time.

Sessions are 15 minutes each. That goes fast if you haven't talked in a while, so log in and be ready before your start time.

Visits cost $0.33 per minute, billed once you connect. Since the clock starts immediately, avoid wasting time on login issues or device switches. Know what you want to talk about ahead of time so you can spend the session talking, not troubleshooting.

Having trouble with your SmartInmate account, charges, or service? Contact Smart Communications at 1-888-253-5178 or through the SmartInmate website.

Before scheduling, make sure three things are ready: your SmartInmate account is created and funded, you're on the inmate's approved visitor list, and you have an acceptable photo ID (driver's license, passport, military/government ID, picture school ID, MICA card, or other city/county/state/government-issued picture ID). For account issues - funding, costs, or service - contact Smart Communications at 1-888-253-5178 or through the SmartInmate website.