How to Contact an Inmate at Henderson County Detention, KY (KY)
Getting in touch with someone at Henderson County Detention Center comes down to two things: setting up the right account for video visits and using the correct addresses for mail and money. Here's what you need to know to get it right the first time.
Henderson County Detention Center uses ViaPath (formerly GTL) for inmate tablets and video visitation. If you're setting up video visits or using tablet-based communication, expect everything to run through ViaPath.
Remote video time is limited. The jail gives all inmates a total of 15 minutes of remote video visitation, so plan ahead and keep track of how much time you have left when scheduling or joining a session.
You'll need an account to schedule video visits. Set up a Telmate account before you try to book a time slot.
Note: Telmate accounts can reportedly be created through a lobby kiosk, online at gettingout.com, or the Telmate mobile app. Before making a trip, confirm which options are currently working and whether the lobby kiosk is available during your visit.
- Create your Telmate account - You can create it at the Telmate kiosk in the jail lobby, online at gettingout.com, or through the Telmate mobile app.
- Use that account to schedule your visit - Henderson County Detention requires a Telmate account to schedule, so sign in and follow the prompts for setting up the visitation time.
- ✓ Plan your call around the total limit. The jail states inmates receive a total of 15 minutes of remote video visitation.
- ✓ Join on time so you do not waste minutes troubleshooting after the session starts.
- ✓ Keep your conversation focused so you cover the most important updates first.
If you see references to GTL while setting things up, that's normal. The jail lists ViaPath as the provider for inmate tablets and video visitation. ViaPath is the company formerly known as GTL.
What to Verify
- ✓ Confirm you can create a Telmate account the way you plan to (jail lobby kiosk, gettingout.com, or the Telmate mobile app).
- ✓ If you are relying on the lobby kiosk, confirm it is available before you go.
- ✓ Make sure you know what information you will need to schedule a visit once your Telmate account is set up.
Policies can change, so confirm the remote video visitation limits before you schedule. Henderson County Detention states inmates receive a total of 15 minutes of remote video visitation. Ask whether there are scheduling windows or other limits that affect how that time can be used.
Use the correct address based on what you're sending. Double-check details like the booking number format, PO box numbers, and ZIP codes before mailing anything. Non-legal inmate mail is addressed to: HENDERSON COUNTY KY DETENTION CENTER, INMATE NAME, INMATE BOOKING #, PO BOX 247, Phoenix, MD 21131. Privileged (legal) mail must be clearly labeled "PRIVLEGED" or "CONFIDENTIAL LEGAL MATERIAL" and addressed to: HENDERSON COUNTY DETENTION CENTER, INMATE NAME, INMATE BOOKING #, P.O. Box 1350, Henderson, KY 42419. Inmate account funds (USPS money orders and checks from correctional facilities) go to: HENDERSON COUNTY DETENTION CENTER, ATTN: FINANCE OFFICER / INMATE ACCOUNTS, P.O. Box 1350, Henderson, KY 42419. Confirm current acceptance rules before sending money, especially if you're unsure which payment types are allowed.
Note: ViaPath is listed as the provider (formerly GTL). If you run into a login or branding mismatch while setting up video visitation, confirm which name and system the jail is currently using.
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