How to Set Up Your First Video Visit at Henderson County Detention Center

You'll need a Telmate account to schedule a remote video visit at Henderson County Detention Center. One thing to know upfront: all inmates receive a total of 15 minutes of remote video visitation. Plan accordingly.

You have a few options for creating your Telmate account. If you're already at the jail, use the Telmate kiosk in the lobby. Prefer to handle it from home? Create your account online through the GettingOut website. The Telmate mobile app works too, and it's often the easiest choice if you plan to do video visits from your phone or tablet.

• ✓ Create your account at the Telmate kiosk in the jail lobby
• ✓ Create your account online through the GettingOut website
• ✓ Create your account using the Telmate mobile app

Henderson County Detention Center uses ViaPath Technologies (formerly GTL) for inmate tablets and video visitation. The facility directs families to the GettingOut payment and landing page to get started with the tablet and video visit system.

Take that "15 minutes total" seriously. Your loved one only gets 15 minutes of remote video visitation, so treat it like a focused check-in rather than an open-ended conversation. If kids want to say hi, you have paperwork questions, or there are urgent family updates, decide the order ahead of time. Otherwise, you'll spend half the visit figuring out what to cover.

1. Pick your “must cover” topics first. Write down the two or three things you cannot leave unsaid.
2. Have everyone ready before the call starts. If multiple people will speak, decide who goes first so the visit does not turn into handoffs.
3. Start with the time-sensitive items. Confirm basics (health, court dates, urgent needs) before you move into longer updates.
4. Keep answers tight and clear. Short questions and short updates fit better into a 15-minute limit.
5. Save details for later messages when you can. If a topic needs a long explanation, take notes and follow up outside the video visit when possible.

This guide points you to the right starting place, but it can't walk you through every screen. The jail confirms that a Telmate account is required for remote video visits and that everything runs through ViaPath (formerly GTL) on the GettingOut platform. For current details (like what options show up in your account), check inside the Telmate/GettingOut system or call the facility before your first visit.