Who to Call When You Have Questions About Henderson County Detention
Getting answers from Henderson County Detention Center is easier when you call the right person at the right time. Here's who to contact for general questions, records requests, PREA concerns, and inmate account funds.
For most questions - records, general inquiries, administrative stuff - call during business hours: Monday through Friday, 08:00–15:00, excluding holidays. Outside those hours, you'll have trouble reaching the staff who handle these requests.
The main facility line is 270-827-5560. Need administration, finance, or help getting routed to the right person? Ask for extension 100.
Note: For urgent concerns related to an inmate’s safety, you can call 270-827-5560 and ask to speak with a Shift Supervisor.
To report or discuss sexual abuse or harassment concerns under PREA, contact the PREA Coordinator, Officer Johna Toman. Call 270-827-5560 and dial extension 131, or email jclevidence@hendersoncountyky.gov.
- ✓ Confidential 24-hour PREA Hotline: 1-833-DOC-PREA (362-7732)
Note: The 24-hour hotline is always available for reporting sexual abuse or harassment. The PREA Coordinator is the right contact for follow-up questions.
For public records (not medical records), contact the Custodian of Public Records, Lori Quarles, who serves as Chief of Administration & Finance. Reach her at lquarles@hendersonky.us or 270-827-5560 ext. 100. The office address is 380 Borax Drive.
For inmate medical records, use a different contact. Email hcdcmedical@hendersonky.us or call 270-844-8018. The address is also 380 Borax Drive.
- Decide what type of record you need - non-medical records go to Lori Quarles; inmate medical records go to the medical records custodian.
- Send your request using the right contact - use the matching email/phone so it doesn’t get delayed or bounced between offices.
- Reach out during public business hours - Monday–Friday, 08:00–15:00 (excluding holidays) is the best window for records and public inquiries.
Sending money for an inmate account by U.S. Postal Service money order or check? Address it to the Finance Officer at Henderson County Detention Center, P.O. Box 1350, Henderson, KY 42419. Questions about where to send funds or other finance issues? Call 270-827-5560 and ask for extension 100.
Tip: Use the P.O. Box 1350 address exactly as listed when mailing money orders or checks for inmate accounts.
Quick Guide
- ✓ Report sexual abuse/harassment (confidential 24/7): 1-833-DOC-PREA (362-7732)
- ✓ PREA Coordinator (Officer Johna Toman): 270-827-5560 ext. 131 or jclevidence@hendersoncountyky.gov
- ✓ Send inmate account funds (USPS money orders/checks): Finance Officer, Henderson County Detention Center, P.O. Box 1350, Henderson, KY 42419
- ✓ Public records (non-medical): Lori Quarles, lquarles@hendersonky.us, 270-827-5560 ext. 100 (380 Borax Drive)
- ✓ Inmate medical records: hcdcmedical@hendersonky.us, 270-844-8018 (380 Borax Drive)
For non-urgent questions - especially records and public inquiries - call during business hours (Monday–Friday, 08:00–15:00, excluding holidays). That's when you'll have the best chance of reaching the right person.
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